Thank you for your review Joan. We are so sorry your experience didn't match your expectations and apologize for any inconvenience caused.
We think there might have been a confusion here. Your guide takes you to Giverny and gives you all the information you need to make the most of your trip there. He cannot however enter Monet's house with you but can of course answer all of your questions before or after your visit. During the visit you are free to visit at your own pace and choose where to spend more time, the gardens or the house for example.
We hope you were able to see both and that our guide's comments were helpful for your visit in Giverny.
We will make sure to share your message with our customer service team to ensure our drivers are always here on time, we are sorry about that.
Thank you for your time and feedback, we look forward to working towards your satisfaction.
Christophe from France Tourisme