Hello Michael,
I hope you are well! Firstly, I would like to thank you for sharing your comments with us. Your opinion is very important to us as it helps us to continually improve our services.
We are sincerely sorry that your experience did not meet your expectations during the "A Day in Rio: Christ the Redeemer, Sugarloaf Mountain, Selaron with Lunch" tour. We understand how frustrating it is to deal with crowds and heavy traffic, especially in a busy city like Rio. We are also disappointed to hear that the lunch option at Grill Inn did not meet your preferences.
We would like to further investigate what happened during the tour to understand how we can improve. If possible, could you provide us with more details about your experience? We are here to listen to your concerns and do everything we can to ensure that your future experiences with us are more satisfactory.
We understand that the time you invested in our tour is valuable, and we want it to be an enriching and memorable experience for you. Please know that we are committed to providing quality service and that we greatly value the opportunity to correct any errors that may have occurred.
Thank you again for sharing your feedback with us and we hope to have the opportunity to welcome you back in the near future so that we can exceed your expectations.
If there is anything else we can help you with or if you have any other questions, please don't hesitate to contact us.
Yours sincerely,
Ana.