Hi, first of all we apologize for the delay in responding to your review.
We are very sorry that in some way our activity was disappointing for you, at least in the last part... undoubtedly for kids of your children's age a 3-hour journey is tiring but this is clear at the time of booking. As for one of the two stages, which you say is not accessible, we had warned you of its temporary unavailability... the other was, if I remember correctly, the Tiber embankment which was inaccessible due to the rain.
As for the finale, you should have received a souvenir photo of your experience taken at check in, as long as you checked in exactly at the point indicated in the confirmation email.
However, we renew our regret for not having satisfied you completely!