Dear customer, your consideration is incorrect.
Your statement is offensive and we do not accept judgments without valid reasons.
Your hotel is located in Fiumicino, outside the city. We did you a favor by picking you up, we were not obliged as indicated in the description: the pickup service is included within the Aurelian walls or in the city center.
You are the one who has not considered this problem.
We had to bring forward the meeting time to allow other customers to be picked up at the correct time.
If you had to go somewhere in Rome you should have left earlier.
You should thank and appreciate the fact that we drove 40 km to pick you up, maybe it was better that you spent some money to get to the meeting point.
the fact that 2 people could not come does not depend on us but on your lack of attention in considering the distances.
It's easy to write but more difficult to think before writing false opinions.
I invite you to do so because here we are in a civilized country and our company is among the most serious and professional in the tourism sector.