Dear Lynne,
We found it rather unfair to evaluate an experience you did not actually participate in. Such reviews can be misleading and have a detrimental impact on our reputation.
It is important to note that it is the responsibility of the customer to arrive at the meeting point on time. Unfortunately, in your case, you were unable to join the tour as scheduled. We understand that unexpected circumstances can arise, but it is essential to consider that we cannot be held accountable for events that affect the entire city of Rome. On the day in question, the Colosseum was open, and the tour proceeded as planned. If access to the attraction had been rendered impossible, we would have promptly canceled the tour and provided refunds to our customers. However, this was not the case.
We regret to inform you that we did not receive any communication from you, aside from your direct request for a refund.
We value our customers' feedback and strive to provide exceptional experiences. However, we kindly request that reviews accurately reflect the actual experience and take into consideration the circumstances that may have contributed to any inconvenience.
We appreciate your understanding and hope to have the opportunity to provide you with a positive experience in the future.
Best regards,
Florencetown - Towns of Italy Customer Care