I apologize for your experience. As stated in the waivers that your wife and you individually approved prior to the tour, we are not able to accommodate nut allergies.
Each of you checked a box in the waiver, that states “Unfortunately, we are not able to accommodate nut allergies on the tour.”
Additionally, this is also stated on the listing for this tour on Viator.
The guide recommended that you did not go on the tour, as while the guide can check about peanuts in food, they cannot guarantee that cross contamination or a misunderstanding will not occur in the kitchens.
In this case, there was a language difficulty concerning the type of oil that it was cooked in.
As our other reviews indicate, we try to provide the best experience for our guests, and I apologize that we did not do so in your case.
Could you contact us at 415-665-0480, message us through Viator or email me at tmedin@sffoodtour.com, so we can get some information about your experience, have the chance to rectify it and ensure that it does not occur again?