Hi Maria, first off happy birthday! We hope you were able to enjoy your day despite the hick ups with us and we are saddened to hear your complaint as we aim to please you. We realize we can’t please everyone but still it’s not a fun review to read on a Monday Morning morning after a hard work weekend and dropping of our kiddo at school.
So sorry that we can’t promise specific colored buses for our group tours as we mentioned this to you when you called. We are in the process of rebranding all our buses and we are half way there so hopefully this will be resolved in near future. We knew that it would be a hit with our customers - just didn’t realize how popular it was going to be. We initially did the rebranding of the buses for the private tours as it is costly to do this. But we have had such a demand for those buses that we decided to do them all moving forward. It sounds like a private tour would have been the best match for you and your group. I will leave it at that to honor your privacy as it was a very disruptive tour for the other passengers who complained about some of the behaviors from your group and it was hard to hear the guide. Peace out ✌️