We're glad to hear that you found it to be a neat experience, though we understand there were some aspects that didn't meet your expectations.
We apologize if the tour felt rushed or if there were too many people present. As you may know, managing crowd levels during popular tours can be challenging, especially during peak seasons. We're continuously working to balance providing a memorable experience with ensuring the comfort and safety of all our guests.
Regarding the use of tarps, we aim to enhance the natural ambiance of the bioluminescent bay by minimizing external light sources. However, we understand that this may have affected your enjoyment, and we'll take your feedback into consideration for future improvements.
We're pleased to hear that you were impressed by the coordination efforts of our team. Ensuring a smooth and enjoyable experience for all our guests is a top priority, and we're grateful for your acknowledgment of our team's efforts.
Your feedback is invaluable to us as we continuously strive to improve our services. We hope you'll consider joining us again in the future, and if there's anything specific you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.
Best regards,
Alexander