Thank you for taking the time to share your experience with us regarding your Las Coloradas Tour from Cancun. We're delighted to hear that you enjoyed the trip overall, but we're sorry to learn about the discomfort you experienced during the car ride.
We understand that a long and uncomfortable journey can detract from the overall enjoyment of the tour. Please accept our sincere apologies for any inconvenience this may have caused. We strive to provide comfortable and enjoyable transportation for all our guests, and we regret that we fell short of this goal on your tour.
Your feedback regarding the overcrowded van is duly noted, and we apologize for any inconvenience caused by the initial discomfort. We appreciate your patience as we arranged for a second car to ensure a more comfortable experience for all passengers.
Regarding the duration of the car ride, we understand that the travel time from Cancun to Las Coloradas and Rio Lagartos can be lengthy, and we apologize if this was not clearly communicated to you beforehand. We will make sure to provide more accurate estimates of travel time for future guests to manage expectations accordingly.
We truly value your feedback as it helps us identify areas for improvement. Your satisfaction is our top priority, and we will use your comments to enhance the overall experience for our guests.
Once again, we apologize for any inconvenience you experienced during the journey, and we hope that you were able to enjoy the rest of your tour to Las Coloradas and Rio Lagartos. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
Thank you for choosing to explore with us, and we hope to have the opportunity to welcome you back on another tour in the future.