I really dont understand you as customers.
Do not do shared tours where there is a protocol to follow in times.
there is a time for snorkeling, there is a time for lunch, there is a time for isla mujeres. We cannot do what you have in mind to do.
Dear readers, you can read that:
***They enjoyed (were on the ocean and smelling the salty air and feeling the air and seeing the crystal blue waters and the occasional sea turtle peak it's head out of the water). That a Bless to see a sea turtle! we dont see them on regular bases! what a honor to be able to see it.
***The snorkeling was more of a super hurried sea swim, very little snorkeling ( this is a 35 minute snorkel, it feels like time flies by, it's true because I've done it and it seems like 10 minutes, when in actually swim, go against the currents and see the underwater life time goes by fast)
**** The lunch was not great (is a buffett with a variety for all tastes)
****you really don't get to spend much time at Isla Muejers (or at least the beautiful beaches part)...Well in this case you are on the island in the downtown for 1 hour is a free time to do what ever you want to do. It is not promoted as: taking you to the beaches... you can go wherever you want in your free time, but to stay on a beach you would need more time on the Island, at least for about 3 hours, but you are doing a TOUR.
****The staff was great... I really don't understand, sometimes there are clients that are so difficult to please, we do everything possible to keep you happy and that you have an excellent day with us.
But clients like you, it is better that you do not do tours, and do everything on your own,
So that way if you are going to complain, you will do it about yourselves and not about a company that apparently and by your own hand writing everything was done well.
You are absolutely right... for the next time YOU, find something better to do, since apparently, even if the service is good, nothing is enough for you.