up to 24 hours before the experience starts (local time)
If your hotel is not listed, means you need to go for a special meeting point, please let us know in which hotel are you gonna stay so a representative of our company can contact you to indicate the meeting point and pick up time. This service has two different schedules, the first one is for a morning tour and the pick up for Cancun is between 7:30 am to 8:30 am, for Playa del Carmen is between 7:00 to 8:50 and the second is for a noon tour and the pick up for Cancun is between 11:30 am to 12:30 pm and for Playa del Carmen is between 11:00 am to 12:55 pm. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message. The activity starts at 9:30 and 13:30. In case you select a different zone than the one your hotel is located in, your reservation will be edited with the correct zone through the booking engine.