St. Mark's Square
P.za San Marco, 30124 Venezia VE, Italy
meet Florencetown tour leader under the column with the lion on the top, in front of the Doge's Palace. Please be at the meeting point 15 minutes before the scheduled departure time.

Start time

02:00 PM

End point

This activity ends back at the meeting point.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Near public transportation
Most travelers can participate
Please let us know in advance any special need or impaired mobility of the clients and we will do our best to accomodate them.

A dress code is required to enter places of worship and selected museums. No shorts or sleeveless tops allowed. Knees and shoulders MUST be covered for both men and women. You may risk refused entry if you fail to comply with these dress requirements.
We are sorry to inform you that pets are not permitted on our tours
On certain dates, most travelers staying outside of Venice who are planning to visit for the day will be required to pay a €5 access fee. For further details (including exemptions) and to learn what days this fee is applicable, please visit: https://cda.ve.it
This tour/activity will have a maximum of 15 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Reviews

4.5

20 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-10 of 20 reviews

Best tour guide ever

Robert_M, May 2024

One of the most insightful toys we’ve had. Our guide was so informative and friendly. Be prepared for lots of steps but what you expect with buildings this old.

Not what we were expecting but still worth it

Zachary_M, Sep 2023

This was a good tour and worth the extra to skip the lines. However, everyone on the tour had a different package the bought. One had three hours, ours was two, another was four. Also it seemed like there was supposed to be more stuff on the tour that we skipped.

Informative Art Tour

Heather_S, Jun 2023

I highly recommend this tour if you are an art lover. Our guide, Lorenzo, was very interesting and informative. He was animated and made the tour interesting and fun. The artwork in the palace and church are truly breathtaking. A must-see if you are visiting Venice.

Great experience and a...

Charles_P, May 2023

Great experience and a very knowledgeable and entertaining guide. Would definitely recommend this small group tour.

Ottavia was the best...

Shane_S, May 2023

Ottavia was the best guide, informative, detailed, humorous and thoughtful when answering questions. We have done many tours over the last month and this one was the best.

Amazing your, amazing guide, amazing experience

Sarae_C, Jul 2022

I learned so much about the Venetian Republic and the history of Venice. Our guide Ericka was amazing. On the last portion of the tour we walked around Venice and Ericka answered all our questions about past and local life in Venice. The best tour ever!

This company seriously...

Greta_G, May 2022

This company seriously Lacks customer support. They are concerned about getting paid. I would highly recommend looking for another option.

Extremely Disappointed

Valerie_P, Apr 2022

Unfortunately, we had an emergency come up and we were unable to make our scheduled tour time in Venice. We did not call in time to cancel the tour before hand because we were at the hospital in Venice. The tour company considered it a no show and will not refund our money. We were at the hospital in Venice with my daughter and I didn’t know how or who to contact about the trip. I didn’t know how long we would be in the emergency room. We were there over 4 hours and they refused to refund our money. I would not recommend using Viator or Florencetown the local tour operator in the future. Sincerely Valerie Pass

Response from Host, Apr 2022

Dear Valerie, we tried to reach you on the day of the tour because you were not showing up to the meeting point, and after the tour departure you just informed us that you weren't able to join the experience. We do have a heart and it is with you in this emergency, which we hope is now solved. We are aware that health in the first place, and lost vacation time as well, have no price. This is the main reason we always suggest our customers to purchase travel insurance, which luckily is included in most overseas packages, to offer some financial relief in case of unfortunate and not infrequent travel obstacles. Let us please suggest you to check your inscurance company, as these cases are usually covered by them. On the other hand, we had a guide waiting for you on that day, and as a responsible and serious company, we paid the guide for the time she had reserved for our tour, nonetheless. You are probably aware that the worldwide tourism industry, especially the art and historical cities in Italy, have been on their knees for the last 2 years, due to the pandemic. We have struggled to survive and few companies, like ours, are still here to give each tourism professionist a chance to keep doing what they love and are great at. We are still here among a thousand difficulties but with the greatest enthusiasm and passion, and with an indestructible optimism for the future. This is why it is extremely difficult for us, in these times, to grant exceptions to our cancellation policy, which is already the most customer-oriented of all the tourism industry: no other tourism sector allows such a short-notice full-refund cancellation (until 24 hours before the start of the tour): not the airline companies, not the hotel companies. Showing such rancor as you did, writing even two negative reviews against us, when you surely know you were not entitled to a refund and you can still have the money back from your insurance company, means you probably are not quite understanding the situation. Nonetheless, we are sincerely sorry for your issue and wish you a safe return back home. Best regards

MasterClass money well spent!

Michelle_S, Mar 2022

Excellent tour! Tour guide was amazing and money well spent to understand the political structure and Religious stories in the mosaics of the chapel. This is a must while in Venice.

Great introduction to Florence

Jonathan_L, Sep 2019

Lots to see and learn on this tour that featured the palace that at one time was the home of the Medici family in the earlier years of their rise to power, with many great works of art adorning their incredible home. The surrounding neighborhoods were also part of the trip. Our guide was knowledgeable and enthusiastic and was able to admirably convey the flavor of Florence during the Renaissance era.

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