I am sorry to hear about your experience and I apologize for the inconvenience caused by the fact you missed the meeting point as you had no phone service. On that day the meeting point was affected by a construction site. For this reason the meeting point was shifted 500 meters. It is a pity you did not manage to take the tour, like all the other 7 people, who actually enjoyed the tour a lot. It is also very strange that you always had a great phone connection for booking the tour, contacting me and ask straight away for a refund, even if you were not eligible, but surprisingly you had no phone connection at all to read the instructions for the meeting point or to answer my phone calls and messages. I am also surprised you did not tried to contact me by phone, for instance asking at the bar or using a public phone. Actually we have been waiting for you 15 minutes, after that I needed to start the tour as some guests started to get annoyed by the fact I was too kind in doing my best efforts so that you can join us. Anyway I understand your frustration for missing the tour because of the problem with your mobile phone but please have understanding I would not been able to look for you through the whole island. This is the reason why it is a good practice to always keep your phone charged or use a power bank or a charger. Finally, about the 1 star review blaming me for you having missed the tour: I understand some people are acting nasty and a bit childish when they are frustrated. Very often they try to blame somebody else, too. I hope you had anyway an amazing day in such a beatiful island. A big hug. Valerio