Mele Kalikimaka Alison,
Yes….Harrison continues to give 100 + per cent on all his tours; we are all so lucky to have him grace our tours and share his knowledge and unique brand of aloha.
Sorry if transportation to and from may have colored your tour on a sour note.
I assume you were staying in the North Shore/Ha’ena/Princeville/Hanalei area.
To avoid situations such as yours we do in our www site, state quite clearly the following:
Check in Wailua River Marina at 8:00 a.m.
If staying Princeville can arrange to pick up on way
-Those staying in Hanalei can be dropped off or walk to Black Pot Beach Park
-Clients are not allowed to park at Black Pot
Viator who you booked with, may have not been as diligent in pointing out a potential alternative check in.
Will tray to have Viator, who you booked with, correct the error of their ways.
Thanks for taking the time….your review helps others avoid this “double jeoppardy”.
Hau’oli Makahiki Hou,
Micco
PS: Regarding bottled water.
We have floating North of us a "plastic patch" the size of Connecticut and we try in our little way to help reduce our imprint.
We also share the following on our www site and may have not been pointed out by Viator.
"--We no longer issue plastic water bottles!
To reduce plastic waste we now have a Water Filtration Station.
--We encourage clients to bring their own water and/or purchases our KK Logo aluminum water bottles and fill up with chilled purified water"
We do offer a variety of canned fruit juices.