Cancun

Cancun Hotel Zone Private Transfer From & To Cancun Airport

Cancun, Mexico
Cancun Hotel Zone Private Transfer From and To Cancun Airport

From $24.65

Price varies by group size

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 40 minutes to 1 hour 20 minutes
  • Pickup offered
  • Mobile ticket
  • Offered in: English

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Overview

Rideshares in Cancun are unpredictable and taxi lines can be long. Ensure a stress-free vacation when you book a private airport transfer—online, in advance, in the currency of your choice. For arrival transfers, your chauffeur will greet you with a name sign; for departure transfers, they’ll wait at your hotel. For complete peace of mind, a round-trip service is available.
  • Travel between Cancun airport and Cancun hotel zone without the stress
  • Private transfers save time, with no stops for other travelers
  • Choose between arrival, departure, or round-trip transfers
  • Name sign greeting means no chance of missing your ride

What's Included

  • All Fees and Taxes
  • Private transportation
  • Air-conditioned vehicle
  • Hotel/port pickup and drop-off
  • Pickup and drop-off from designated meeting points
  • Private tour
  • Food and drinks, unless specified

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point
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Pickup points

Select a pickup point

Start time

Confirm time with the local provider in advance of your experience.

Opening hours

Select your preferred transportation option to see hours.
View tour option

End point

This activity ends back at the meeting point.

Pickup details

Best transportation shuttle from the Cancun airport to any hotel in Cancun Hotel Zone!

What To Expect

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • Infant seats available
  • Transportation is wheelchair accessible
  • Most travelers can participate
  • At the time of booking, Passengers that arrive at Cancun Airport must provide the following information at the time of booking: airline name, flight arrival time, flight number, departure city
  • At the time of booking, Passengers that depart to Cancun Airport must provide the following information at the time of booking: airline name, flight departure time, flight number, arrival city
  • This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveler Photos

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Featured review
Charlotte_H
Our driver was very nice and informative. He was a careful driver and during our trip told us about other places to visit in Mexico. This was our first time using this service. The service we normally use was booked and unable to accomodate us, so this was a last minute schedule. I would use this service again, highly recommend.

Reviews

4.0
142 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 142 reviews
Great alternative for...
Valeria_C, Mar 2024
Great alternative for transportation to and from the airport in Cancun. Really good prices compared to regular taxis. Our driver was courteous and on time. Definitely recommend
Driver was 5 mins early...
Andre_R, Mar 2024
Driver was 5 mins early than he patiently waited for us while we checked out. He got us to the airport in a timely manner and safely
Worst company ever
Rachel_C, Aug 2023
Lied to about pricing. Can’t get in contact with company. I’m trying to ensure I have pick up for tomorrow and can’t get anyone on the phone.
Terrible
Rona_W, Jul 2023
Had to search for the transportation company for over 30mins. Requested a Sign to Say Happy Birthday with my Name but they did not have the sign. After searching for 30mins for company had to wait another 20 minutes for our driver. The whole experience was just terrible and draining. It’s my Birthday vacation and it started off Terrible!
Don’t trust it
KATRINA_C, Jul 2023
The representatives that I spoke with before booking lied and said the hotel was in the hotel zone. When I got there it was not and I had to pay an extra $35 Don’t trust it
DO NOT BOOK. TERRIBLE COMMUNICATION. NO REFUND FOR THEIR NO SHOW.
Kris_B, Jul 2023
Short review: DO NOT BOOK. Find another company. The only positive: my flight was canceled and the team rescheduled the service to the next day. My flight arrives at 5:45A. I booked for 07:00 anticipating a long immigration line. I was wrong and done by 06:00. I figure to wait until 07:00 for when I originally book. It becomes 07:30 and the described worker to pick me up never shows. I had been contacting the company through Viator conversations and WhatsApp. I did not get any kind of response. I decided to get a taxi and tell this company that I wanted a refund. Once I say that, I get contact with the company through Viator conversations and they say that their representative is there. Their rep is not. Their WhatsApp rep finally contacts me and more of the same. I NEVER MADE ANY CONTACT WITH SOMEONE WHO WAS SUPPOSED TO ACTUALLY PICK ME UP. They then begin trying to justify not refunding me. I’ve escalated it to a dispute with my credit card for a full refund.
Got the Job Done
ERIC_J, Jul 2023
Meeting the "greeter" was not as clear as it could be.. They never stay in one spot as they chase travelers.. after getting connected correctly, things went well. Clean van, was ready, and we went on our way.
Horrible Experience
micolegilmer, Jul 2023
The ride was okay but the extra charge hits differently in person …..Please be advised you can not put in the exact location where you are going and you will pay a different price then what’s quoted !!! There’s no refund you can get other than contacting viator they will tell you , so you are left with no choice but to pay extra or lose out at the moment completely…I experienced this on 07/15/2023 …. I ended up paying extra $21 no that’s not much but I didn’t expect to pay more …
Response from Host, Jul 2023
We are sorry to hear that you had a negative experience with our company. We strive to provide efficient and accommodating services to all our customers. We apologize if we fell short of your expectations in this regard.
Team was professional and...
Lyndsay_M, Jul 2023
Team was professional and got us to our hotel in a timely manner.. whole process was easy and would definitely recommend
Response from Host, Jul 2023
Thank you for your glowing review of our service at eTransfers. We are thrilled to hear that you had an excellent experience with us. Ensuring the comfort and satisfaction of our customers is our top priority, and we are delighted to know that our vehicles were immaculately clean and well-maintained. It's great to hear that you enjoyed the refreshing cold drinks available in the vehicle, adding to your overall experience. We understand the importance of punctuality, especially when it comes to airport transfers, and we are pleased to hear that we were able to provide immediate pick-up upon your arrival and were bang on time for your return journey to Cancun airport. Your kind words and recommendation mean a lot to us. We are grateful for your trust in our services, and we look forward to serving you again in the future. Please don't hesitate to reach out to us whenever you need transportation services. Thank you once again for choosing eTransfers. We appreciate your feedback and the opportunity to provide you with a seamless and enjoyable experience. Best regards,
It worked. Airport instructions could be clearer.
William_F, Jul 2023
The instructions are not so good. There is no need to stop inside the airport though many people try to "help" you. Outside we knew to look for Margaritaville but eTransfer has a store just to the left of Margaritaville in the same place. I saw that and headed there away from all the people outside trying to sell to me. What you are looking for is 1 person among a group of about ten holding an eTransfer sign and wearing the uniform. They are not following you to sell to you. That person arranges the exact pickup.
Response from Host, Jul 2023
We are sorry to hear that you had a negative experience with our company. We strive to provide efficient and accommodating services to all our customers. We apologize if we fell short of your expectations in this regard.
Extra Service Charge for Transport
Wayne_N, Jun 2023
The drive was fine in my experience with E-Transfers travel. The issue I had was with the zoning hotel locations. There’s nothing that states where the hotel zone is limited to with E-transfers. I booked a round trip transport from the airport to my hotel, Riu Latino. Once arriving at the airport, the company said that my hotel was out of their “travel zone” and I would need to be charged an extra fee. I explained that this was not mentioned in booking. Even during booking it ask what hotel are you staying with. If there was an issue with the hotel, it should be alerted there. So the extra price was 144 pesos per person ($9 US) for a one way or $88 for a RT! It was my gf and I. That’s in addition to the $88 I booked the trip with. So I went with the one way, thinking I’ll just pay the extra $9 if I need to for my trip back to the airport. The day before I leave I call to set up transport and they tell me I have to pay $70 for a one way and not the $9 I paid the first time. Stating i used all my available “travel credit” up with the first ride and I would have to book the single ride back. I couldn’t use hotel transport because I didn’t book directly with the hotel. Lesson learned. Book with the hotel and not a third party transport, or at least not anyone who doesn’t specify what zone your hotel is in.
Response from Host, Jul 2023
We are sorry to hear that you had a negative experience with our company. We strive to provide efficient and accommodating services to all our customers. We apologize if we fell short of your expectations in this regard.
Punctual
Eri_N, Jun 2023
I was quite worried before the trip as I booked this shuttle service 5 hours before my arrival at the Cancun airport. Some had negative reviews so I was worried but right after landing I was able to connect to the shuttle bus people right away on WhatsApp. They kept me updated and right after I got out of the gate they were there waiting for me. We waited like 10 mins but eventually we were on the bus. Amazing. Thank you
Response from Host, Jun 2023
Dear Thank you for taking the time to share your feedback with us! We're delighted to hear that both of our drivers were friendly and provided you with a pleasant experience. Punctuality is one of our key priorities, and we're glad that our drivers were on time for your rides. Offering water is a small gesture that we believe can enhance your comfort during the journey. We're thrilled to know that you found the rides to be enjoyable and the duration to be convenient. Your satisfaction is important to us, and we appreciate your kind words. We would be honored to serve you again in the future and provide you with the same level of service. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to us. Thank you once again for choosing our company. Best regards
Scammers
Clarissa_E, Jun 2023
If I could give 0 stars I would... They left us stranded at the airport. ETransfers was the company and when we arrived they tried to haggle an additional $35usd and said they would not transport is if we didn't pay. Mind you we paid in full prior to arriving. When we asked why they were trying to charge extra he said because our hotel was 45min to an hour away. We Googled it, it was 17min. 19 with traffic and there was NO traffic. He walked away. Worse experience EVER! They tried to create desperation so they could cash in on it..
Response from Host, Jun 2023
We are sorry to hear that you had a negative experience with our company. We strive to provide efficient and accommodating services to all our customers. We apologize if we fell short of your expectations in this regard.
Not quick
LapChi_S, Jun 2023
Pre-booked and had to wait 25 minutes before I'm on the shuttle. Left after everyone has left where they pick the immediately available vehicles... Not what I was expecting. If you expect the car and driver waiting for you at the airport, this is probably not it!
Response from Host, Jun 2023
Thank you for sharing your feedback regarding your recent experience with our shuttle service. We apologize for any inconvenience you experienced during the wait and for not meeting your expectations. We understand that waiting for 25 minutes is not ideal, and we apologize for the delay in providing your shuttle. We strive to provide prompt and efficient service to all our customers, and we regret that we fell short on this occasion. We appreciate your feedback regarding the availability of immediately accessible vehicles at the pickup location. We will take this into consideration as we continue to improve our service and ensure a smoother experience for our customers. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us. We value your input and would like to make it right. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Best regards,
Helpful and accommodating
Marcus_S, Jun 2023
Baggage claim took way longer than expected and they still waited for me. And were very helpful the whole time. Driver gave me some good ideas of what to do during my stay.
Response from Host, Jun 2023
Thank you for taking the time to share your positive experience with our service. We are thrilled to hear that we were able to assist you during your journey. We understand that delays in baggage claim can be frustrating, and we sincerely apologize for any inconvenience caused. However, we are glad to know that our team patiently waited for you and provided assistance throughout the process. Our priority is to ensure your comfort and convenience, and we are pleased that we were able to accommodate your needs. Our drivers are not only committed to providing safe transportation but also strive to enhance your overall experience. We are delighted that our driver was able to offer you valuable suggestions and recommendations for activities during your stay. We believe that providing local insights and ideas can greatly enhance our customers' travel experiences. Your kind words are truly appreciated and will be shared with our team. We are grateful for your trust in our services, and we hope to have the opportunity to serve you again in the future. Thank you once again for choosing our service and for sharing your positive feedback. Best regards,
The company went above...
Evelyn_R, Jun 2023
The company went above and beyond to accommodate us. Very friendly and secure. I would recommend this company
Response from Host, Jun 2023
Dear Customer, Thank you for taking the time to share your positive experience with our company. We are thrilled to hear that we were able to go above and beyond to accommodate you and provide a friendly and secure service. At our company, customer satisfaction is our top priority, and we strive to exceed expectations by providing exceptional service. We are delighted that we could meet your needs and ensure a positive experience for you. Your recommendation means a lot to us, and we greatly appreciate your trust and support. We will continue to work hard to maintain the same level of excellence and provide a reliable and secure transportation service. Thank you again for your kind words, and we look forward to serving you and your referrals in the future. Best Regards,
Shuttle to airport
Patra_F, May 2023
Last minute booking with great customer service talking to someone through whatapp. Prompt service and driver did an excellent job getting us to the airport. Highly recommend!
Response from Host, May 2023
Dear valued customer, Thank you for taking the time to share your positive experience with our transportation service. We are delighted to hear that our staff provided you with a pleasant and professional experience.
My driver was very nice...
Tiffany_M, May 2023
My driver was very nice and loves great music. He was a great driver. the pickup was easy and e transfer host was wonderful too.
Response from Host, May 2023
Dear valued customer, Thank you for sharing your positive experience with our transportation service. We are thrilled to hear that your driver was friendly and enjoyed great music, creating an enjoyable atmosphere during your journey. We are glad to know that you found your driver to be skilled and provided a great driving experience. We are also pleased to hear that the pickup process was easy. Providing excellent customer service is a top priority for us. Thank you again for choosing our services and for your kind words. We look forward to serving you again in the future. Best regards,
Great ride
Arthi_r, May 2023
Ride was very smooth. We made it to the airport early enough for our international flight. The vehicle was very clean, comfortable and pleasant.
Response from Host, May 2023
Dear valued customer, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a smooth ride and were able to make it to the airport on time for your international flight. We take great pride in providing our customers with clean, comfortable, and well-maintained vehicles for their transportation needs. We are pleased to hear that you found your vehicle to be just that, and that your ride was pleasant as well. Thank you again for choosing our transportation services, and we hope to have the opportunity to serve you again in the future. Sincerely,
Great service!
Roxanne_C, Apr 2023
Arrived to pick us up On time, our driver was very courteous. Got to the airport super fast. Thank you so much!
Response from Host, Apr 2023
we are very grateful that you give us the opportunity to assist you with your services of transportation, and we love to share a part of your vacation, service, and quality is paramount to us.

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