Cancun

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Private Transportation Airport-Hotel Zone Cancun

Badge of ExcellenceCancun, Mexico

Private transportation from Airport to Cancun Hotel Zone

From $22.50

Price varies by group size

Select Date and Travelers

up to 24 hours before the experience starts (local time)

15 to 40 minutes
Pickup offered
Mobile ticket

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Overview

What's Included

Air-conditioned vehicle

Bottled water

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Meeting point

Cancún International Airport
Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
Outside the airport building at the exit of travel agencies. We recommend you ignore pirate taxis and timeshare vendors to find your driver.

Pickup points

Select a pickup point

Start time

Confirm time with the local provider in advance of your experience.

Opening hours

Select your preferred transportation option to see hours.

View tour option

End point

Hotel Zone, Cancún, Quintana Roo, Mexico
When taking the transportation we take you directly to the hotel, residence or airb&b where you stay in the hotel zone or downtown Cancun

Pickup details

Upon arrival at the Cancun airport and after picking up your luggage, you must exit through the door of transporters and travel agencies. We will contact you by text message with contact instructions. It would be very helpful if you reply to the message informing us when the filters have passed so that we can ask your driver to provide us with a platform number where you can board the transportation...

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Infants must sit on laps

Infant seats available
Most travelers can participate
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Featured review

Arthi_r

Had to wait for the person to come to pick up after communicating that we had reached and finished with baggage claim. The driver finally arrived and ride was smooth with driving letting us know the important spots we passed on the way to the hotel

Reviews

4.5

44 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 44 reviews

Great communication and easy pickup process

Trevor_I, Mar 2024

great communication and easy pickup process! It took a few minutes for us to find the driver but overall it was a very smooth process.

Response from Host, Mar 2024

Thank you dear Trevor for your review, we are glad that you liked the service and wish to see you soon again.....Best regards! Saludos!

Almost a no show

Sarah_S, Feb 2024

We waited a very long time and while our driver was a friendly, kind and nice man who drove well, our pickup was delayed an inexcusable amount of time (nearly 1 hour). We had to call 3 times before he came.

Response from Host, Feb 2024

Thank you for your comments dear Sarah. We offer you an apology for the delay.. we are very sorry that you had to wait for a long time.. as compensation, we offer you a complimentary free transfer on your next travel, to claim it, just send us a message to +52 998 277 2890

Poor communication and never showed

Monica_W, Jun 2023

Horrible.. I booked for transit from hotel to airport it was for 9 am. Late the night before I get a text they unilaterally changed the time to later. As instructed I contacted operator via text and after several hours of verification of time, in the middle of night. I was guaranteed 9 am needless to say after waiting over 30 minutes with text stating only 10 minutes way for 30 minutes we had to quickly hail a taxi and pay 3x the amount. If I was advise outright they couldn’t do it there were other cheaper options I could have reserved

Response from Host, Jun 2023

Dear Monica, we are very sorry for the incident. The van got delayed at the airport and we couldn't get another one to make it on time. We immediately issued the corresponding refund and we offer you a again a complimentary roundtrip transportation to any hotel in the hotel zone the next time you come to Cancun. Please accept our most sincere apologies..

Nice ride

Arthi_r, May 2023

Response from Host, May 2023

Thank you for your review dear Arthi.. we hope you had a great holiday and look forward to seeing you again.. Best regards

Surprise Vacation for hubby with transfers from the best.

Niomie_W, Feb 2023

The team stayed in contact with me from the time I booked until the time I after I arrived at our resort. While it took us a moment to locate our driver, he was kind and got us to the resort safe and quickly. As a travel business owner, I will always book my guests with you.

Response from Host, Feb 2023

Dear Niomie, thank you very much for your comments, they encourage us to keep making the effort to serve our customers, we look forward to working with you again.. Best regards!

My flight was delayed and...

Kathleen_H, Nov 2022

My flight was delayed and this plus construction at the airport caused a lot of confusion for my pick up. Be sure they give you the drivers phone number so you can contact them directly for actual the pick up point. That said, they did accommodate the delay and pick me up. Very courteous driver. Would use again.

Response from Host, Nov 2022

Tnank you for your kind comments dear Kathleen. We do the best we can to accommodate our customers when flights get delayed.. We hope you have a wonderful stay and see you on the return.. Best regards!

Service beyond expectations

Steven_K, Aug 2022

The service exceeded our expectations. Our flight arrived late at 11:20 pm. We were called by Roger, our contact, to tell us our ride would be there in minutes. It was. The driver was courteous and professional. Before our trip, Rodger texted us several times to clarify where we would meet the driver and the phone number to call upon arrival. This level of service is rare for any business encounter.

Great experience

Crystal_R, Jul 2022

Great experience, everyone in place to make things happen. The driver was friendly. Royally recommend to friends

Response from Host, Jul 2022

Thank you very much for your comments dear Crystal. We are happy to know you liked our service and look forward to seeing you soon on a future trip.. Best regards

The time spent with...

Maria_H, Jun 2022

The time spent with family. So many things to see and do. Not much ch to say about the ride from airport to hotel.

Response from Host, Jul 2022

Thank you for your preference, we hope to see you again soon. Best regards!

Overall

Amanda_N, May 2022

Overall service was good. I gave a rating of 3 stars because we had a little hiccup with finding our third party vendor/driver at the airport unpon arrival. There are many other companies there with lots of names on their board. It would have been helpful if viator had given the name of the third party vendor picking up and key things to look out for other than "your name" to easily spot the driver or company. Such as look out for a representative wearing a purple and blue shirt with "Company name" etc. Look for representative on the right hand side when you exit etc. It didn't help that our representative had the sign with my name on it on the floor faced down and I was only able to find him after I went back around to the front and started asking every representative there if they had my name on their board when I can clearly see my name was not on it. Only then did our representative put his board up and we were able to locate my name. Pickup at hotel to airport was seamless. Driver arrived and mentioned my name to the hotel bell service representative, they came and notifed me my driver was here and all good.

Response from Host, May 2022

Dear Amanda, thank you for your feedback. It really helps us identify our weak areas so as to pay attention and work on improving them... We hope you can give us the opportunity to serve you again in the future.. Many thanks and regards!

Great Service and on time.

Ruwantha_P, May 2022

Great Service. Price was great comparing with other private transportation. On time and they also gave some tour suggestions as well. Thanks to Cesar and Jonathan.

Response from Host, May 2022

Dear Ruwantha, thank you very much for taking the time to leave us your comments, we appreciate it. We are glad that you liked our service and look forward to seeing you again soon..

A little disappointed.

Michele_B, May 2022

When we arrived the representative was outside the airport with my name on the placard as agreed. But we had to wait I. The heat for over 20 minutes for our driver to arrive. My friend was on crutches but was allowed to continue to use the airport wheelchair. Everything after that was great as promised.

Response from Host, May 2022

Thank you for your feedback, it helps us identify our opportunity areas so we can take the steps to improve. Hope you have a great vacation. Best regards!

Smooth Experience, Great Communjcation

gianninasanchez, Apr 2022

The company was and has very communicative throughout. They sent us a picture of what to expect and the employee’s uniform. There was a little bit of a wait upon arrival, but our flight was late so that was understandable. We would both recommend and use them again!

Response from Host, Apr 2022

Hello dear Giannina, thank you a lot for your comments, we appreciate the time you took to leave us your feedback and are very thankful. Until your next trip... Many thanks and regards!

Amazing!!

Angel_R, Apr 2022

I booked with Viator, they were right where they said they would be with a clear sign with my name on it. My friends booked with someone else and they were no where to be found. my Viator driver was kind enough to take them with us.

Response from Host, Apr 2022

Thank you for your comments, we are very happy to know you had a good experience. We hope we can serve you in future trips.. Best regards!

Untrustworthy and Not dependable for transportation to hotel - leaves you stranded

jeanette_F, Mar 2022

This service is horrible. I had to give a 1 star just to give a review but we were not allowed a ride even though it was prepaid and shared (which in their notes they quote that if you miss your ride, you must wait for the next ride in an hour —-) we were denied our prepaid shuttle to hotel from the air port because our flight was delayed by an hour (they had our flight number and could verify our problem) and the immigration check in was so backed up we were also in line for an hour to get out of the airport. When we went to our operation, we were told we would have to get a taxi at $68.00 even though we were on the list he showed us. He said we were over 20 min late so they canceled us. This is the worst experience anyone could have flying into another country trusting Viator to provide a ride for us to go to our hotel. It was a nightmare and I will never trust Viator again to provide recommendations for someone to help us get to our destination in an unfamiliar country.

Response from Host, Mar 2022

Thank you for your feedback. It helps us detect our opportunity areas. Regrettably, your flight got delayed over 40 minutes and your driver could only wait 60 minutes. I tried to get the van to wait longer, however, this is the high season and all vehicles are scheduled to perform several services a day. Waiting longer would have implied to let down other customers who, as all our customers, look forward to receiving the contracted service. Had we had other vehicle available, we would have been in a better position to support you. As a compensation, we offer you a courtesy roundtrip service from Cancun airport to any hotel in Cancún on your next visit, hoping you give us the opportunity to serve you in the future. Kind regards

Recommended

Hodeok_S, Feb 2022

They appeared on time on the site agreed. The guy received my reservation and the one who I met at the airport were very friendly helpful.

Response from Host, Feb 2022

Thank you very much for your comments Hodeok, we appreciate it a lot. Hope we can serve you on future trips.. Best regards!

Easy transportation in Cancun

Maggie_P, Feb 2022

Easy, safe, and private round trip ride from our resort to the Cancun hotel. Great drivers both ways and very clean vehicles!

Response from Host, Feb 2022

Thank you for your review and preference dear Maggie. We hope you had a great holiday in Cancún and look forward to seeing you again soon.... Best regards!!

Not very good impressions

Sergey_G, Jan 2022

The driver was late to pick us up from the airport, was also rude, unprofessional and demanded a tip from me.

Response from Host, Jan 2022

Dear Sergey, we are very sorry to hear your experience. We are addressing the situation with the Management of the transportation company that performed this service in order to take the corresponding measures. We are committed to our customers´satisfaction. Please accept our most sincere apologies and a complimentary private service from Cancun International Airport to any hotel in the hotel Zone for your next trip to Cancún... In order to claim it, just send me a message to +52998 277 2890 Kind regards!

Great transfer to/from airport to our resort hotels; very easy, clean and safe

Arielle_K, Dec 2020

We had a very good experience with our driver. The only issue was he wasn't at the pick up spot before we got there and we needed to call the phone # on our confirmation (pro tip: ALWAYS print out your documents before you go on a trip) to confirm where he was going to meet us. We were only waiting for 5-10 minutes when our driver found us and we were on our way. The shuttle van was super clean and he sprayed it down before we got in for extra disinfection. The driver was super friendly and knowledgeable about the area. We book a round trip, but while we were dropped off in Cancun we needed to be picked up in Playa Del Carmen. Our car service called us because of the greater distance it was a few dollars more per person to get picked up in PDC, but I knew that was going to happen and it wasn't an issue. My only request is that you also offer an email to write to vs trying to call to confirm pick up time and any other issues. I had a really good experience and would definitely recommend them if you needed transportation in and around the Cancun/Playa Del Carmen area.

Fair price/good service

ROMEO_M, Feb 2020

We booked a return trip. Drivers were courteous and the trip to/from hotel/airport was fast. We had a bit of a hard time trying to find the driver when we arrived at the airport, but it worked-out in the end. For the return trip, the driver arrived at the exact time they said they would and the trip to the airport was fast and uneventful. Would most likely use them again.

Response from Host, Feb 2020

Thank you very much for the feedback Romeo, we hope you had a wonderful vacation. Your comments are very helpful for us to improve our opportunity areas. We look forward to seeing you again.... Best regards! Roger Sánchez General Manager