Dear Carlos,
Thank you for sharing your feedback about your experience with our Family Friendly Florence Private City Tour. We apologize sincerely for the inconvenience and disruption caused by the cancellation just two hours before the scheduled meeting time.
We understand that this unexpected cancellation put you in a difficult situation, and we regret that we were unable to provide you with an alternative at the time. We take full responsibility for this lapse in communication and assure you that we are actively reviewing our procedures to prevent similar incidents from occurring in the future.
Regarding the lack of compensation offered for the inconvenience caused, we apologize for not addressing this aspect. We value your satisfaction and understand the impact of the cancellation on your day.
We sincerely apologize for the chaos and frustration that this situation caused. We understand your desire for a more reliable experience, and we are committed to regaining your trust. We genuinely appreciate your feedback, as it helps us improve our services and ensure that such incidents are avoided in the future.
If there is anything else we can do to address your concerns or make amends, please do not hesitate to reach out to us directly at info@withlocals.com. We hope that you will consider giving us another opportunity to provide you with an exceptional tour experience in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Kind regards,
Withlocals team