Dear customer,
I’m really sorry and extremely embarrassed for how your experience got through. Unfortunately a member of our staff got sick and he were not able to announce us in time. Once we have received your call we immediately provided your tickets through one of our partners instead of waiting for another member of our staff.
I am sorry for such a stress feeling we put on you during your holiday. Hope you enjoyed the David and the rest of your Florence stay.
Kind regards
John