Good morning from Caf Tour & Travel,
Dear Martha,
Thank you for taking the time to share your experience with us.
We regret reading that your recent activity did not meet your expectations. We took some time to verify what happened during the tour.
The itinerary includes the visit of three different areas of Tuscany: the Chianti region, the “Crete Senesi” area and the Val D’Orcia area. All the three are stunning areas with beautiful landscapes which are absolutely worth the visit during the stay in our wonderful region. It was clearly described on our Viator online page, stop by stop with also specifying the duration. Tuscany is wide and from Florence to Brunello Wine region it’s a long way immersed in wonderful nature and landscapes.
Regarding the wine tasting, we are sorry to hear that you felt forced to buy wine by the wine expert at the estate. We have cooperated with this winery for many years and we always receive excellent feedback from our valued customers. As for us your feedback is of paramount importance we will make sure that any sort of pushy behavior won’t be put in place for the future.
Concerning the stop at the “Gladiator” house, the driver asked if it was an appreciated stop, as it is a typical view of the region, being an avenue with cypress trees and as it could be a lovely stop on the way back to Florence. The passengers accepted to stop and have shown appreciation for that. It’s very confusing now to read that the stop was unnecessary and not appreciated.
Hoping that the above clarifications meet your understanding
We send best regards