Firstly, we pride ourselves on maintaining strict punctuality standards, with all our tours commencing promptly at 7:00 AM. Therefore, it is highly improbable that there could have been a 15-minute delay in your pick-up time, as you mentioned. Additionally, our itineraries are meticulously outlined on our website, TripAdvisor page, and Viator page, with clear indications of the included locations and their respective durations. Our tour guides adhere strictly to these timings, ensuring a seamless and comprehensive experience for all our guests.
Furthermore, your assertion that only three out of the six stated locations were visited conflicts with our operational procedures. We can confidently state that all stops listed in the itinerary are covered during our tours, as evidenced by the positive reviews provided by other travelers on the same day as your excursion.
Considering these factors, we are led to believe that there may have been a misunderstanding or misrepresentation of facts in your review. We take great pride in our commitment to customer satisfaction and transparency, and it is disheartening to hear that your experience did not meet your expectations. However, based on the information provided, we suspect that there may be ulterior motives behind your review.