Dear Customer,
First of all, I need to say thank you so much for your very detailed information. Your comments will help us a lot more than a "I like it" or "I did not like it" comments. This is the only way we can be better and I cannot say how thanksful I am that you use your time in writing this review.
Be sure I am taking notes about eveything you have written in here and will take immidiate actions.
A small clarification is that we sell two services, with pick up at your hotel and with meeting point which was the one you purchased. That is the reason why the other customers where dropped off at their hotel and you where brought to the meeting point where you started the tour.
Another point is that I am almost sure that all tours in Mexico City are bilingual. Logistically is very difficult to run a tour with only english speaking people in one van and spanish speaking people in another van. However, our trining process with the tour guides make this bilingual tours run as smooth as possible, though I get your point.
Furthermore, all of our vehicles have GPS 24/7 connected with our head offices. Any deviation of the tour is immidiately noted by our staff that has a direct line with the police department. Your tour was 100% secure at all time.
Yes, the policy about leaving people behind....this is a big issue. Some customers are special and wt try all of our best to keep going with the tour trying to make them follow the rules but sometimes things do not go as we want. This does not happen often and I am really sad that it happen during your tour, We apologize for it.
Finally, the tour of Taxco and Cuernavaca is one of those who you can defenitly take it by your own, but is been designed for customers that do not wish to stress about public transportations, translations and maps to follow the spots.
All in all, you have very good points and this will defenitly help me to take immidiate actions to correct some of our mistakes.
Thank you again for your detailed information and we wish you a safe trip home. We hope to see you back in Mexico soon. If you do, please give us a call, I would like to give you a 50% discount in your next tour.
Warm Regards,
Kim Alva
Managing Director
Interliv Travel Mexico