Dear Mr Nick, we are very sorry for your bad experience and opinion , but I would like to point out that sometimes vehicles break down because they are used very intensively. The reason why we sent you another van as a replacement, as you specified, was goig to be 20 minutes late, time that we think is acceptable, considering that the waiting tolerance is half an hour. But you were in a hurry to leave because you told us at the last moment that you had a reservation with a guide, and to accommodate your request you left with the car knowing that it would be not very comftable . We are pleased that you took the tour of the excavations and then arrived at your destination with the Van that we had sent as a replacement.
Regardless of the fact that you also asked us for another transfer for the next day, which we served you with an excellent discount.
Kind regards
Vincenzo Frattini
AmalfiTourCampania