Hello,
I am extremely sorry for the poor service you have received. Is there anything we can do for you so you can change the review of our service? We want to satisfy all of our customers to the best of our ability. If you can message us directly your booking number we can investigate the problem you had with us and correct it. Once again if there is anything we can do to change your review please let us know. We apologize for the service that was given to you by our company. We aim to please all of customers.
Christian