Thank you for bringing this matter to our attention. We take all feedback very seriously and are committed to providing a safe and enjoyable experience for all our guests.
We have identified the person from the island who drinking, and it was not part of our staff neither the boat driver as your title says. As you know you are travelling to a local community where local people are the hosts in each island there is a different family, but they are not the ones running the boats. Still, we want to assure you that this behavior is unacceptable and not representative of our company's standards. As a result, we will take out this island from our itinerary.
Regarding the meals provided during the tour, we apologize if the lunch did not meet your expectations, the lunch is what the local people prepare as they are travelling to an indigenous community, the lunch is the catch of the day with patacones, and the breakfast is fruits (we call it Snacks fruits rather than breakfast).
We also want to address the concern about our review process. We encourage guests to share their experiences to help us improve, but we never intend to make anyone feel pressured or uncomfortable. We will reevaluate our approach to ensure it is respectful and considerate of our guests' privacy.
Safety is a top priority for us, and we will take immediate steps to review and enhance our safety practices. We appreciate your feedback as it helps us to improve our services and ensure a better experience for all our guests in the future.
About the itinerary, in the description of the itinerary we mention the 4th island is the natural swimming pool, the one you call a sand bar, which is one of the most beautiful spots in san blas.
Once again, we apologize for any inconvenience or discomfort you experienced during the tour. We value your input and hope to have the opportunity to provide you with a more positive experience in the future.