Dear Walter,
Thank you for sharing your experience with our Snorkeling with Turtles and Cenote Tour from Riviera Maya. We're thrilled to hear that you enjoyed the half-day trip and appreciated Kelly's service.
We'd like to address your concern regarding the $15 per person tax that was mentioned on the tour page and on the pick up confirmation. We apologize for any surprise this may have caused and want to clarify that this fee is prominently disclosed on the tour page. We understand that unexpected charges can be unsettling, and we appreciate your understanding.
The $15 per person tax is a government-mandated fee, collected in cash at the beginning of the tour, aimed at maintaining the natural reserves in good condition for all visitors. Your support contributes directly to the conservation efforts that allow us to continue offering memorable experiences in these stunning locations.
Thank you for bringing this to our attention, and we hope this clarification provides a better understanding of the purpose behind the fee. We value your feedback and look forward to the opportunity of hosting you on another adventure in the future.
Best regards,