We apologize for the inconvenience you experienced regarding the recipes for our "Make Your Own Pizza in Rome" experience. We value your feedback and would like to clarify our process regarding the recipe distribution.
The recipes are indeed a special gift that we provide to all our customers as a token of our appreciation for choosing our experience. We understand your disappointment in not receiving them as expected. Please note that sometimes our emails, including the recipe attachments, may end up in the spam folder due to email filters.
We regret that this oversight may have impacted your overall rating of the experience. We take our customers' feedback seriously and strive to provide the best service possible. We also want to emphasize that the dough we use for the pizza requires a minimum of 8 hours of fermentation to be safe for consumption. Eating your freshly made dough before it has properly risen could lead to severe discomfort or digestive issues, thats why at the end we provide another one already yeasted.
If you haven't received the recipes, we encourage you to check your spam folder for any emails from us. However, if you cannot locate them, please feel free to contact us via email, social media, or our website. We will promptly resend the recipes to ensure you have the complete experience.
Your satisfaction is of utmost importance to us, and we hope to make amends for this issue. We appreciate your understanding and thank you for choosing our "Pizza Making with a Local Chef" experience. If you have any further questions or concerns, please do not hesitate to reach out to us.