Dear Mr Brian Jaeger,
your booking was for April 30th at 11:45am for the last sundey of the month and your booking didn't include a skip the line ticket.
I am sorry you are not able to read but if you check your booking, you will see that it says "the last sunday of the month the ticket is free and the line cannot be skipped".
Since we organized exactly what you booked and you left the group before to enter (15 minutes after
the start time) there is no reason to refund you.
If you wanted to skip the line you would have to book for a date between Monday and Saturday and pay more for a skip the line ticket.
Are you sure this low rating is for us and not for you?