Hello Safak!
We’re sorry to hear of your less-than-satisfactory experience with Incredible Adventures and hope you will accept our sincerest apologies.
We apologize for any confusion regarding the nature of the tour. As per the conditions of our permit at Muir Woods, none of our tours are guided within the park. Additionally, in Sausalito, it is listed as free time for exploration, as indicated in our tour descriptions.
We're sorry if the level of guidance provided did not meet your expectations. Your feedback is essential to us, and we will review our communication on booking platforms to ensure clarity and accuracy.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfying experience in the future.