Dear Client ,
Thank you for your feedback . I’m glad you’ve enjoyed visiting the colourful Burano island and less happy about reading about your experience in Murano . This Small group tour features both islands and considering the time to arrive in Burano while our guide talks about Venice and the lagoon , we spend about 1 hr time in Burano . When we reach Murano , we navigate through some of the canals prior to reaching the glass workshop , where our guests see a demonstration of how the famous Murano Glass is made , followed by a visit of the Gallery . As this is a small group guided tour , all our guides are always with our clients or near clients and advise our clients to be told if they are not that interested in seeing the Murano produce that follows the demonstration . After the visit of the workshop , our guide takes clients on a walking tour to cover some parts of Murano before returning to Venice .
We’ve been operating this tour for a certain number of years and we have a team of dedicated guides doing this tour . All our guides know how to operate it and know also that in no way our clients have to feel pressured by the workshop . Therefore I was surprised in reading your comment and if you can please get back to me via our tours-italy.com web site in regards to when you took the tour , I would greatly appreciate it as I can further investigate with our guide . It is our asset to provide quality travel experiences to all our clients . We always take into consideration all feedbacks , but certainly when it comes to not so good ones , we would appreciate our customers would get in touch with us to provide additional information that would allow us to further investigate . This said , I’m sorry for not having delivered to you the type of experience you were expecting to receive and I hope to hear back from you .
Best Regards , Monica