Oh, dear. On the rare occasion that a guest is disappointed in one of our tours, we're disappointed, too. In fact, we take it personally.
We regret that our Boston Public Market & North End Tour, which has consistently received 5-star reviews, didn't meet your expectations, largely due to a misperception. While the tour did include a lobster roll tasting pre-Covid, it has not been included in the tour for the past few years for two reasons: a change in recipe, and guests' preference to enjoy award-winning pizza in the North End, with which it has been replaced. All tour descriptions over which we have control have been updated accordingly. To our knowledge, the mention of the lobster roll tasting appears in past reviews only.
Our experience is that guests leave this tour - and all of our tours - full if they've taken part in all tour tastings.This tour begins with award-winning pizza and arancini (the latter Monday - Saturday only), and ends with iconic chowder and cornbread. Both are considered filling, substantial tastings, which are complemented largely by lighter ones. In between are tastings of an iconic mini cannoli, 3x Best of Boston Italian artisanal bread, and a mozzarella and balsamic vinegars tastings. At the Boston Public Market, guests enjoy 3-4 small tastings, a few of which are complimentary to all, and, in our view, are the best that the Market has to offer. That being said, we add to the nuts tastings with a bag of choice, which, we're told, no other tour does. While it may not appear that we are charged, we are billed accordingly, as is true of the donut tasting as well. We also provide gratuities to all partners, including those who offer complimentary tastings.
Our goal is twofold: To ensure that our guests leave us happy, and that they receive value for money, which includes food, tour content, and guide's performance. We genuinely regret that this wasn't your experience, and urge others who are considering our tours to review all CURRENT tour descriptions and guests' reviews to ensure suitability to interests, and satisfaction.