Miss Amber Johson
It was not our fault that you went to another Marina like you are saying right now, we sent the instructions to you in writing.
Name of the marina, Hotel where is located at, Name of the Catamaran and address.
You did not use any of the tools to communicate with us and yet you were wasting your time for 1 hour when you could have communicated directly with Me our even better with Viator directly and yet you didn't.
It is better to be honest and say that you did not go to the tour and wanted your refund instead of telling that lie
How we kown you did not go?, you clearly do not know that in the MARINA DE CANCUN BAY RESORT, there is only the Catamara of La Lupita a single Catamaran ...There are no more LUPITAS, and to enter there is only one access gate.
what clearly you did not because because you weren't there. You keep talking about going to 1 pier and they sed you to another pier and with us is only 1 pier.
Next time .... I personally invite you and believe me that I am a person of my word.
The tour will be on us, for you and 2 more passengers.
Speaking the truth,gets better results than lying.
We wish you the best. and take care
My name is Monica Montiel and you can send me an email to reservationscrtravelinc@gmail.com, when you visit us in the future