Xel-Ha Priority Access Tickets with Dinner and Transportation

Badge of ExcellenceCancun, Mexico
  • 9 to 10 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English


Explore Xel-Ha Park, the Riviera Maya's stunning natural aquarium, on this all-day trip from Cancun. Relax on Xel Ha's hidden beach, swim in cenotes and lagoons, go snorkeling, and spelunk in caves. Watch out for wildlife like angelfish and iguanas. Xel-Ha is all-inclusive, so enjoy Mayan cuisine, seafood and burgers with your admission. This tour is family-friendly and includes round-trip transportation to Xel-Ha from Cancun.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Discover caves, cenotes, a hanging bridge and a hidden beach
  • Snorkel and swim in a turquoise-colored lagoon and spot colorful angelfish
  • Float down a river in an inner tube and jump off a cliff into the water below
  • Entrance fee, locker use, towels, snorkel gear, unlimited food and beverages included
  • Pickup and drop-off from most Cancun hotels included

What's Included

  • Hotel pickup and drop-off
  • All-you-can-eat buffet
  • Beverages
  • Access to showers, lockers and towels
  • Use of snorkel equipment and inner tubes
  • Life vests
  • Use of lounge chairs, hammocks and rest areas
  • Priority Access: You can have your admission bracelets on the bus on your way to the park.
  • Gratuities
  • Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
  • Souvenirs (Available to purchase)
  • Photos (Available to purchase)

Meeting and Pickup

Pickup points

Select a pickup point

Start time

Opening hours

  • 1/1/2024 - 3/24/2024

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 3/25/2024 - 4/7/2024

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 4/8/2024 - 6/30/2024

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 7/1/2024 - 8/11/2024

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 8/12/2024 - 12/25/2024

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 12/26/2024 - 12/31/2024

    Monday : 07:00 AM - 07:00 PM

    Tuesday : 07:00 AM - 07:00 PM

    Thursday : 07:00 AM - 07:00 PM

    Friday : 07:00 AM - 07:00 PM

    Saturday : 07:00 AM - 07:00 PM

    Sunday : 07:00 AM - 07:00 PM

Pickup details

- During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. -In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city. - To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased. - We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes. - Let us know if you are not in need of transport. - We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property. - The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park. - If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us. - You must be 10 minutes early at the assigned location. Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.

What To Expect

Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery. 

After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring. 

Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive. 

Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach. 

Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you. 

Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay. 

At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.

Xel-Ha Park by Xcaret

12 hours Admission Ticket Included

Xel-Há Park

5 hours Admission Ticket Included

Xel-Há Park

3 hours Admission Ticket Included

Xel-Há Park

2 minutesAdmission Ticket Included

Xel-Há Park

30 minutesAdmission Ticket Not Included

Xel-Há Park

2 hours Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Important: Children must be accompanied by an adult all the time.
  • Wheelchair accessible
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • Stroller accessible
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Near public transportation
  • The Voucher schedule is informative and it does not indicate your pick-up time.
  • Infants must sit on laps
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • Tours and days of operation are subject to availability and changes.
  • If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
  • Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
  • All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
  • We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
  • We accept changes of visit dates from one day to another with the restriction of one day before.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveler Photos

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Featured review
This tour is fantastic. Xel-Ha is a great place. There’s a area for kids. The water and staff were great. We did the manatee and dolphin interactions. It was information and fun. The snorkeling was great. The food great also


465 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 465 reviews
Chad_R, Apr 2024
Snorkeling, bikes, zipline and many other great activities. Beautiful scenery. We loved how easy it was to pick up snorkel gear, life vests, bikes, etc. Great customer service all around!
To go under water and...
Lubica_G, Feb 2024
To go under water and play with the rays was an excellent experience- for this activity you have to pay extra charge. But it was worth it. Otherwise quite expensive entrance fee but in a beautiful park. I liked very much how they treat the environment. E.g. they will collect your sunscreen at the entrance (you can pick it up when leaving the park) and provide you with environmentally friendly one. We paid another expensive fee of 69USD for photos package, but it did not work e.g. at the zip lines… Probably would need more time to enjoy it thoroughly… The time ran very quickly… But in overall nice day for much money.
Xel-ha is worth the trip!!
Loretta_W, Jan 2024
We were looking for a relaxing day so dod the lazy river experience a couple times. The weather was beautiful the day we went. The grounds are kept beautiful and staff was very professional and accommodating. All in all, a super day and our tour guide snd transportation was very good
Solid day out, some activities cost extra
Jamie_A, Jan 2024
A very enjoyable day. As always with these trips from Cancun, the journey isn't brilliant. Takes about 2 hours but the bus was comfortable and pleasant enough. Received our entry tickets on the journey, so avoided any queues. Once you're in, you are left to your own devices -- meeting around 5.45pm for the trip home. The breakfast selection is good, and alcoholic drinks are served from 10.30am onwards. The lazy river is nice with the option of tubes or floating down with a snorkel. Can jump off the edge at a few designated points along the way. Other activities like swimming with dolphins or underwater Snuba cost between 60-100US extra each. Lunch is served from 12-5ish, good selection in the buffet. Don't lose the key to your locker, costs 20US to replace it. Also make sure to give your snorkel back and scan your wristband when you do, otherwise you might be charged.
We were waiting at the...
george_D, Jan 2024
We were waiting at the meeting point, and the guide came but never called our names and left without us. they ruined a whole day of our vacation. when we called customer service, they kept saying we were not there and refused to give any compensation for ruining our day.
Nice guides, less than expected enjoyment.
Kristina_A, Dec 2023
The tour company did an excellent job, the ride came right to our door and we road comfortably in a large coach instead of squished in a little shuttle, the whole process was very smooth. The park itself was nice, however I was heartbroken to see the dolphins in little enclosures and one was so depressed he spent the whole time with his nose pressed to the dock just sitting there 😢 the snorkeling would have been excellent except that the gear isn't well cared for so be picky when you grab a mask and make sure it has all the little plastic valves. I think I was lovely experience but I don't know I'd pay the price for what it is...
If you're not made of money, skip it
Laura_B, Oct 2023
It was fun but all of the extra fun activities they showed on the video cost a minimum of $75 extra per person. The Buffett and drink was all included so that was good. Didn’t realize that over half the activities were gonna cost us extra.
Leaettea_G, Aug 2023
Pool food iguanas service friendliness superb rooms just nice. Staff grt. Scenery beautiful . Relaxing relaxing
Totally amazing!
Fiona_M, Aug 2023
Absolutely amazing. Would highly recommend. Couldn’t fault this trip. Such a different experience and felt like we really experienced nature at its best. All staff were helpful and accommodating when we needed to change one of the additional activities. The only downside is for several of the activities there is an additional cost but for once in a lifetime opportunities, it’s totally worth it and no pressure to buy. Can’t wait to return.
TERESA_B, Jul 2023
Park had lots to offer but all at an additional price so disappointed. Thought ex caret was better value
Beautiful Xel Ha
Quyen_Q, Jul 2023
My daughter and I enjoyed Xel-Ha, it's a beautiful place ; however, I recommend that you being your own snorkel. The supplied "snorkel mask" just looks easier to use. In reality, they frustratingly leak and I wish I hadn't wasted anytime trying to make it work. I also enjoyed the Snuba experience very much.
Extreme Water Park Fun!
Shenequa_W, Jun 2023
We were picked up timely by friendly staff. The water park was well maintained, there is so much to do. The food was delicious and the drinks were tasty. I would definitely suggest this excursion to my friends and family.
Xel-Ha is the best!!
Erik_F, Jun 2023
The float on the river in the mangrove trees was amazing. We had fun jumping off the cliffs. We also thought the water slide and beaches were awesome. You have to do the dolphin experience. It was worth the time and money.
Kelly_B, Jun 2023
There is so much to do! Will definitely come back. Our bus was timely, the tour guide was very friendly and helpful.
Great time
Reid_M, May 2023
We had such a great time. Great transportation, great place, well organized, clean! Food was fantastic, highly recommend Mexican restaurant for lunch and dinner.
Once in a lifetime experience
Sara_S, May 2023
Such an amazing experience! They have cameras all around the park so you can take picture by just scanning your bracelet. So taking your phone with you isn't a big deal. I wish the driver would have given us a little bit more info on how departure was going to work. The departure driver was a saint! I got really car sick and he was very empathetic.
Brittany_D, May 2023
We absolutely loved this park! The price was a good one, it came with all inclusive eating and drinking and the park was beautiful and breathtaking! There are extra things you can add and pay for but you don’t have to to enjoy the park!!
COTYANN_C, Apr 2023
Beautiful place! Clear waters with lots of fish. Fun activities and many locker locations to store your stuff. Life jackets comfortable and in good shape. Great buffets/restaurants and many areas to get drinks/cocktails! We did the Seatrek and Dolphin encounters (for extra $), both were great experiences. Transportation bus was also nice. I wish we had 2 full days there instead of 1 as we did not have time to see or do everything. We would definitely go again!
Horrible experience
Rosa_L, Apr 2023
I spoke with the lady to wait 2 minutes while my son and grandma were crossing the street and she said no only if you go to the next stop !!!! Which I did I paid 350 pesos for a cab driver to catch up !!!!! And she still left us !!!! On my sons birthday !!!! Horrible truly was very disappointed with how the last was with us looked straight at me and left and the cab driver was honking and they both looked at us and drove off. The cab driver was in disbelief. Mindful my sons birthday first time in Cancun with asthma and great grandma walking across the street then spent more money to follow what she said and she lied to me and it was humiliating. :(. I did go the following day but my sons birthday was ruined he cried !
Good system
Gahee_P, Apr 2023
Good pick up and drop off service. Xelha's main theme is snorkeling. Other fun activities have to pay extra but was fun for snorkeling.

From $144.99

up to 24 hours before the experience starts (local time)

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