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Florence: Best Of - with Tour Leader & Multilanguage AudioGuide
Florence, Italy
- 2 hours 30 minutes
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
From masterpieces of Renaissance art to royal Medici intrigue, Florence is like a living history museum waiting to be explored. Uncover its medieval secrets on this guided 2-hour walking tour of historic highlights including the Pitti Palace, Ponte Vecchio, Church of Santa Croce, Piazza della Repubblica and the iconic Duomo. Hear your guide’s live narration clearly through an audio headset.
- Explore the local streets on a walking tour of the city
- Family friendly
- Informative, friendly and professional guide
- Small-group tour
What's Included
- Professional guide
- Earphones to hear your guide perfectly (if necessary)
- Multilanguage Audio Contents crafeted by our Art Historian
- Souvenir photos
- Hotel pickup and drop-off
- Any entry Tickets, it's a city walking tour
Meeting and Pickup
Meeting point
- Piazza di Madonna degli Aldobrandini, 8, 50121 Firenze FI, Italy
MEETING POINT: in front of Accord Tour Operator
Start time
09:30 AM
End point
- Piazza del Duomo, 50122 Firenze FI, Italy
What To Expect
Gallerie Degli Uffizi (Pass By)
Piazza della Repubblica (Pass By)
Ponte Vecchio
10 minutes • Admission Ticket Free
Palazzo Vecchio (Pass By)
Basilica of Santa Croce (Pass By)
Museo Nazionale del Bargello (Pass By)
Piazza della Signoria
10 minutes • Admission Ticket Free
Duomo - Cattedrale di Santa Maria del Fiore
10 minutes • Admission Ticket Free
Via de' Tornabuoni
10 minutes • Admission Ticket Free
Palazzo Pitti
10 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Most travelers can participate
- Dress according the weather forecast
- May be operated by a multi-lingual guide
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Traveler Photos
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Reviews
4.0
43 reviews
Santina_A, Sep 2023
The tour guide was awful! I took this tour 10 years ago so I have some thing to compare it to. Her English was difficult to understand. She didn’t explain the history of Firenze on a walking tour. It was a standing tour talking about the Duomo. She didn’t talk about the statue of David that we saw and didn’t give us the history of the Ponte Vecchio bridge. We didn’t get our gelato as stated on our guide sheet and she dropped us off at a different point than our guide sheet said . This woman should not be a tour guide.
Response from Host, Oct 2023
Dear Guest,
We are sorry to hear that the experience did not meet your expectations, and we apologize for the delay in responding. Before replying, we wanted to consult with the guide who accompanied you during the tour. She has provided us with some feedback regarding the attractions you mentioned were not covered.
Our guide may not have focused extensively on the Statue of David, but did she perhaps point out the comparison between Brunelleschi's and Giambologna's David statues and suggest viewing them diagonally to fully appreciate the details she was discussing? When you reached the Ponte Vecchio, among other historical information, didn't she tell you about the bridge's experiences during World War I and how it managed to escape destruction during the Second World War, unlike many other bridges in Florence? Did she mention the goldsmiths who replaced the butchers, making the Vasari Corridor visible?
If the information provided was not sufficient, which we find unlikely given the extensive effort we put into perfecting our tours, you could have directly asked her on the spot. This is one of the advantages of having a physical guide – the opportunity to ask questions.
We regret that you found our guide's English difficult to understand. However, please remember that our guide is authorized and certified by state authorities, has passed language certification exams, undergoes regular training updates, and, due to the nature of her work, practices English daily. In fact, this is the first time this guide has received such feedback; until now, no one has ever complained about her language skills.
We renew our regret for not meeting your expectations.
Sincerely,
ACCORD Team
Steve_B, Sep 2023
Guide seemed a bit new at this. Hard to follow, with her words, and physically; keeping up in a crowd.
Response from Host, Sep 2023
Dear Guest,
Thank you for choosing ACCORD for your experience in Florence and for taking the time to write us this review!
We are sorry to learn that our guide was unable to make you feel comfortable by fully adapting to your pace. Finding a balance between wanting to show our guests as many points of interest as possible and time constraints is a constant concern for us, and for that reason we appreciate your feedback.
We are committed to reevaluating the itinerary and promise that your next ACCORD experience will not disappoint!
Sincerely,
The ACCORD Team
Randy_M, Sep 2023
Unfortunately I couldn’t understand what she was saying. Her accent was so strong that I could have enjoyed on my own better. She told another 4 people who were from Brazil and she said she didn’t have enough ear pieces. Then she never gave out ear pieces. My wife knows Spanish and was able to communicate some with her. It was a total bust. This is our 6th-7th tour in Italy so we’re not inexperienced.
Response from Host, Sep 2023
Dear Customer,
We are sorry to hear that you were not able to enjoy the experience. It is unusual that you couldn't follow our guide's voice, as she is a native English speaker and holds a license issued by the municipality of Florence, with many years of experience. We wonder if, when our guide switched languages, she first asked for the consent of all tour participants, and if you mentioned that it would be a problem for you. Did you try asking for the earpieces again? We are surprised by this information since our guides always strive to find the best solution for all tour participants. We regret that we couldn't make your visit more enjoyable. We are available for any further information or clarification.
Best regards,
The ACCORD Team
Sejal_S, Jul 2023
The tour guide was nice but we couldn’t understand her at all due to thick accent. In addition, we lost her 4 times in 2 hrs :(
She never looked for her group and keeps walking like she’s in her own world
Response from Host, Jul 2023
Dear Sejal Shan,
First of all, thank you for the time you dedicated to us with this review, as it helps us verify the quality of the service we provide.
We have looked into who the guide was that accompanied you, and I can agree with you that they are a very kind and knowledgeable person.
We are sorry to hear that you couldn't fully enjoy their valuable input as I can assure you that your guide is also an English language teacher and translator.
We also apologize for the difficulty you experienced in keeping up during the tour. We take most of the responsibility for this, as in our efforts to offer the most comprehensive, complete, and unique experience, we try to include as many attractions as possible in the tour, which may sometimes push our guides to keep up with the time constraints.
Once again, thank you for your review, and we look forward to welcoming you again for some delightful experiences.
In light of what has been said, I hope you could kindly reconsider your review and add a few more stars.
Best regards,
ACCORD Team
Nancy_Y, Jun 2023
It was.very difficult to understand because.of his heavy accent but he was very nice and informative.
Gmerice_W, May 2023
I really enjoyed this tour but I’m giving it four stars because the itinerary for the tour has changed and the description hasn’t been updated. There were a few stops that are no longer included in the tour, including the stop for gelato. Once the tour guide announced the tour was ending, I asked about the stop for gelato and she told me that was removed from the tour.
Julie_C, May 2023
A great way to explore Florence! Our guide Isabella was very knowledgeable on the history of Florence and the monuments along the walk. We’ll worth the taking the tour if you are short on time and/or understanding the layout of the old town.
Rick_S, May 2023
Very impressive buldings and bridge crossing. Tour guide very knowledgeable, however a little too much info for me.
Anonymous, Apr 2023
Natalia was a wonderful guide. She brought the city to life with stories of the history of Florence. She gave us lots of information about the places we should visit, and some suggestions about shopping and dining.
Heidi_H, Nov 2022
We enjoyed our tour of Florence. Learned a lot of things that we would not have picked up on our own. Great way to start our trip.
Response from Host, Nov 2022
Dear Heidi, thank you so much for the review and your nice words!
We are so glad that you enjoyed this tour, which as you said, is really a great way to discover many interesting facts about Florence. Come back to Florence soon and book another one of our tours!
Best regards,
ACCORD Team
From $15.95
up to 24 hours before the experience starts (local time)
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Florence: Best Of - with Tour Leader & Multilanguage AudioGuide
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