WARNING: EVERYONE MUST READ THIS PLEASE
Thanks for your review, it's important you exposed all the facts here, that can be imprecise and cause a confusion. Here the anwers.
1. We've been using the same type of cars for thousands of customers. It means for 2 person, a car designed for 5 people would fit perfectly to the trip requirements. For 4 or 5 or more people we will use a bigger car. If you're expecting a super car, ask for premium service and we will offer a bigger having an extra charge.
2. Paragliding Flights can be delayed due weather conditions and amounts of people that are waiting in the place, that doesn't mean we didn't book your spots. It works according the time other groups arrive. In this case, unfortunately our groups arrived after other groups, wind didn't help and they waited the time. The point is, we had 4 groups, in different cars, doing the same tour, why the others didn't complain about the trip? The fact you're not exposing here was you asked to your driver you are not going to have time to attend another reservation the same day, and you decide to go back in the middle of the road. After you requested for 50% refund and we denied to do it, you threatened us to do a bad review. Sorry, we can not refund money under this kind of situations.
3. The paragliding flights last from 10-15 minutes according we advertised and varies according wind conditions, everyone paid the same, we've never charged for 5 or 10 minutes more flight, it's impossible in some situations to control the exact time of flights.
4. 5 hours driving? There are many stops in this trip and driving to places takes 1 to 1.5 hours, never there will be a 5 hours of continuous driving. Why you didn't write here you've canceled and mid of the trip because you made a mistake booking another activity for the same day. Not our fault and now you threatened us to put a bad review if we didn't do your ilogicall refund. At the day we have had more that 5000 customers and it's the first time someone cancels a tour in the middle of trip arguing the car was small. Really? If you were a group of four that had sense. For 2 people a car for 5 and didn't fit? We don't think so.
5. This is the best part. Obviously you didn't read all the itinerary and conditions of the tour. You had realized food or drink are not included as we advertise in what's not include section. So, this is a clear evidence you're writing this review as a revenge due we didn't refund what you want.
And finally we appreciate you read all the reviews we have. More that 800 5 stars reviews demonstrate we are a number one adventure tour operator in medellin, so, it's your choice what to believe or not. Thanks for reading us. Have a great day.
Sincerely Ecoventure team