Dear Joseph_S,
Many thanks for the feedback, it is very important for us. Please apologize any inconvenient, we know it is such a short time during your visit and you really want to make sure it all goes smooth. However, during weekends and specially last minute bookings, it makes it a bit more complicated because number of bikes are limited and unfortunately if someone arrives late during the journey that affects the rest of the day for other users.
We encourage you to please book ahead of time for future bookings and specially large groups, also during weekdays there is more availability so you can select the time easier.
In fact, we will honor a free ATV ride for yourself on your next visit, so you can see more of the countryside in the daytime.
What do you think?
Please advice,
Camilo Uribe
Medellin City Services®