We are sorry to hear this, the preparation and functions of our host driver and guide consists in assisting passengers in any contingency, support them in whatever they need, talk about general features of the sites you visit, recommend activities and dishes to taste at lunch time, and also enter the caves with you and translate everything the local guide is saying since they only speak spanish.
Regarding the time in Taxco, we transfer you to a local guide in order for you to have the closest experience of knowing the city with help from a local, but also give you enough time to explore the city on your own.
The only activity that involves a store is the one where they show you the process of how silver jewelry is made, they give you a very nice explanation while your looking at all the process first hand. You may then decide if you want to make a purchase or not, but it's not an obligation. Our tours are known for not pushing forced sales upon our clients, and our staff is aware of this policy.
Regarding the car issues you mention, we truly apologize for this inconvinient, we had to send a smaller van but we didn't want your trip to be unconfortable or to cause you an inconvenient. We appreciate your comment and we'll take action so this doesn't happen again.
The main goal of our company is that you have a great experience and good memories of your visit to our contry, thank you for your review.