Dear KKN,
Thank you very much for taking the time to leave a review on the activity that as a matter of fact was not able to fulfill your expectations.
First of all, we would like to express our sincere apologies, it is always on our best interest to provide with memorable experiences to each one of our valued guests.
It is important to mention that the captain and crew of the vessel will always have the final say when it comes to our most important goal, keeping each one of our valued customers safe. Bad weather does not always show as sunny/cloudy, but also with ocean conditions such as winds, tides, waves and currents.
We really hope to have you back and be able to provide you with a better experience and pamper you the way you deserve.
Hasta pronto!
The Cancun Travel Experience Team