Aloha carl_b,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.
We take pride in the expertise of our team, including our naturalists, who undergo rigorous training and hold advanced degrees in marine science, specializing in cetaceans.
Regarding the approach to whale watching, we want to assure you that our captains adhere to NOAA standards, which dictate keeping a respectful distance from marine life. While it may seem that we are observing from a distance, this is done to minimize disturbance to the whales and ensure their well-being.
Your feedback is invaluable to us as we continually strive to improve our services. We appreciate your honesty and hope that you will consider giving us another chance to provide you with a memorable and fulfilling experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.