Hello, Weldon. My name is Anastasiya, I'm the director of City Art Tours Mexico. I'm glad that you enjoyed the photosession with Hiram.
As usual it takes around 3-4 days to edit and send the photos. During the high season it takes up to 7 days as we stay in touch with our guests carefully working on the edition of the photos making not just the experience great but as well the results. We send the details of the photosession with the terms and conditions to all our guests before the photosession.
Weldon, frankly speaking, I don't feel the rating you gave us is fair. We had the photosession with you in the evening and early in the morning you asked to send the edited photos and left the review. We do make the express edition by request the same or the following day, understanding that the guests might have a special event and want to share these moments with their family and friends. But we didn't have any requests from your side and I feel that 3-4 days is a reasonable time to receive the edited photos.
Your photographer Hiram sent you the edited photos during the two days after you selected the photos to edit and I hope you enjoy the photos as well. If you have any concerns or comments, please, kindly contact us: info.cityarttours@gmail.com
Best regards,
Anastasiya