up to 24 hours before the experience starts (local time)
Please, you have to go directly to Jetpack adventure's marina that is located on Blvd Kukulcan km 13.5, Cancun Hotel Zone, near Puerto Santo restaurant. It is important to arrive 30 minutes prior to your reservation. Please bring your booking reservation and your ID.
You can cancel up to 24 hours in advance of the experience for a full refund.