Krakow

Auschwitz Birkenau: Live-Guided Tour with Transportation and Hotel Pickup

Badge of ExcellenceKrakow, Poland
Auschwitz Birkenau Museum Full Day Tour from Krakow
Likely to Sell Out

From $76.02

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 7 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English

Overview

Auschwitz-Birkenau Museum in an important place to remember the victims of this former concentration camp during World War II Nazi-occupied Poland. You won’t have to worry about organizing how to get there as hotel pickup and drop-off is included. You’ll travel in a small group and will avoid waiting in long visitor lines as entrance tickets are provided. Tour Auschwitz-Birkenau with a guide to provide commentary and important historical information along the way.
  • Avoid visitor lines—entrance tickets to Auschwitz-Birkenau Museum included
  • A small-group tour means a more personalized experience
  • Krakow hotel pickup and drop-off included
  • Explore Auschwitz-Birkenau with a guide to enhance your tour

What's Included

  • Hotel pick-up and drop-off
  • Local guide
  • Professional art historian guide
  • Transport by air-conditioned minivan
  • Lunch

    Meeting and Pickup

    Pickup points

    Select a pickup point

    Pickup details

    We will pick you up from any address in Kraków. Mostly we use 8 pax minivans. On certain days, we reserve the right to replace the minivan with a larger car and to arrange a meeting point instead of a hotel pick-up. This is due to the high volume of bookings, the number of our cars is limited, at the same time we want to ensure that everyone can book. On certain days, due to the high number of bookings, especially those made at the last minute, a day or two before the tour, I reserve the right to substitute a guide from the Auschwitz Birkenau Museum with our guide. In accordance with Museum regulations, he is not allowed to enter the Museum premises and will therefore provide you with all information before the tour. As a partial compensation, we will purchase guide books and lunchboxes for you on that day. Please bear this in mind when booking your tour, if possible at least one week in advance.

    What To Expect

    Krakow

    2 hours Admission Ticket Free

    Panstwowe Muzeum Auschwitz-Birkenau

    1 hour Admission Ticket Included

    Oświęcim

    30 minutesAdmission Ticket Free

    Brzezinka

    1 hour Admission Ticket Free

    Krakow

    2 hours Admission Ticket Free

    Additional Info

    • Confirmation will be received at time of booking
    • Children must be accompanied by an adult
    • Dress code is smart casual
    • Wheelchair accessible
    • Stroller accessible
    • Near public transportation
    • Infant seats available
    • Most travelers can participate
    • This tour/activity will have a maximum of 8 travelers

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Traveler Photos

    See more
    Featured review
    Sarah_O
    Our guide Casper was extremely helpful and knowledgeable. He put us at ease instantly and even though the weather was not in our favour it didn’t stop him proving a very informative tour. Our lunch was decent and would 100% recommend this tour to anyone.

    Reviews

    4.5
    869 reviews
    Total review count and overall rating based on Viator and Tripadvisor reviews
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    Reviews by Viator travelers.
    Showing 1-10 of 869 reviews
    Auschwitz Is Worthwhile, ComFORT Tours Is Not
    Alex_R, Apr 2024
    Auschwitz is worth visiting, however, ComFORT Tours left several people in my group stranded in Auschwitz instead of driving us back to Krakow. First of all: only Auschwitz Museum staff are allowed to take people around the Museum. All the tour operators do is drive people from Krakow, and try to get you onto a tour on arrival at the Museum. There are few tours available in English, but many in Polish, German & Russian. We arrived at 8:45 am, and the driver signed us up for an 11:00 am English tour. Since we weren't on the first available tour, the driver said another driver would pick us up at the end of the Auschwitz tour at about 3 pm. At 3 pm there was no driver or van, and when contacted by text, both the driver and the owner (Damian Fort) said all vans were back in Krakow and we had to buy our own bus tickets back to Krakow. Four of us were stranded in total. This was a petty scalper's double-cross.
    Poor service from tour company
    John_C, Apr 2024
    We paid £177 for 2 people, to Auschwitz, driver was polite and on time,lunch was good but the tour company did not pre book our guide and we had to go with a Polish speaking guide, even though we had booked an English speaking tour, and therefore could not understand what was being said. This hugely impacted our understanding of the history of Auschwitz. When we got to Birkenau the guide tried her best to double up on the information but due to the amount of information she struggled to keep up The site and organisation of Auschwitz along with the guide was excellent just mared by the tour company taking money and failing to prepare.
    Response from Host, Apr 2024
    Hi John, Exusme for inconvinience but we do our best tou finally provide this service. Due to very low availability and a large number of last-minute bookings, it is very difficult to obtain reservations from the Auschwitz Birkenau Museum
    Emotional Impact
    Michael_M, Apr 2024
    Seeing the actual buildings and grounds and being able to match that with the photos and stories. This gave a true aense of the horror and depravity that took place and made the tour extremely impactful.
    Shambolic
    THOMAS_M, Apr 2024
    Probably one of the worst experiences I’ve ever had the misfortune to participate in . Not only did the pick up time change from 9.00 to 6.00 am Which meant a get up time off 4.00 am ( without time for breakfast ) we actually arrived at the museum at 7.30 and still never got in till 9.30 . Then to rub salt into wounds the guides microphone packed in with 20 mins to go . And she refused to talk louder as she thought it was unprofessional ? Priceless . We then had 7 mins break ( which was supposed to be Lunch) before setting of for second part of tour . Throughout the tour the very rude guide kept of asking us to hurry along as there were too many other groups behind us . We waited for years to see this tour , for it to be totally ruined . I ask everyone that will listed DO NOT USE Viator .
    Response from Host, Apr 2024
    Hi, We are doing our best to provide you with a tour at Auschwitz Birkenau Museum despite the very low availability of guides, please take into account that many companies simply cancel the reservation.
    Description Misleading - Only Transportation to Museum not guided tour
    Eve_D, Apr 2024
    The description is pretty misleading. You're really only paying for transportation to the museum. I was under the impression when I booked that we would get there and immediately go in as a group with a guide on a semi-private tour. In reality, you are just driven to the Auschwitz-Birkenau museum and then booked with on of their guides. This would've been fine, however when we showed up they said there was no English tours for over an hour, so we had to wait around until the English tour time was available.
    Response from Host, Apr 2024
    Hi, The tour included transportation and a guide in English.
    Respectable
    ian_b, Apr 2024
    Very informative and whilst shocking the whole day facility was very respectful of the dead and all the visitors I saw acted impeccably.
    Awful
    Alex_S, Apr 2024
    Was cancelled night before after paying in full a week before not explanation main reason I come to Poland ruined my holiday as I couldn’t re book
    Terrible
    Ricki_R, Apr 2024
    Shocking experience, do not use comfort tours , took use to auschwitz and didn’t think to tell us that they hadn’t booked a guide , once there we had to queue for 2 hours then to be told it was unlikely we were going to get in , and if we did it wouldn’t be with a English speaking guide , totally ruined are weekend away , then we were taken back to krakow, total waste of are time , Viator should not have this company on there site ,
    Overall a great experience - Worth to visit
    Leon_E, Mar 2024
    It was a great experience. I booked the tour for 8am but I received a notice the night before saying that my pick-up would be at 1pm so definitely consider some last minute changes. Our driver Kacper was on time and the trip was comfortable. The visit started at 3pm so we had time to go to the restroom before getting into the 1st camp. We were back in Krakow around 8pm. Definitely is worth visiting.
    A must do experience
    Sarah_O, Mar 2024
    Our guide Casper was extremely helpful and knowledgeable. He put us at ease instantly and even though the weather was not in our favour it didn’t stop him proving a very informative tour. Our lunch was decent and would 100% recommend this tour to anyone.
    A must do
    Mark_L, Mar 2024
    On time and tour guide went at a good pace. Driver was excellent and on time. Couldn’t recommend more
    Great service!
    Sandra_O, Mar 2024
    Comfort tours cracow delivered a great and reliable service. Daniel was amazing, smooth drive, got us on an english guided tour before they sold out, very helpful and friendly!
    Excellent
    Cath_V, Mar 2024
    Excellent communication regarding all aspects of the trip. Humbling experience .Professional service with the greatest respect to the past.
    Disappointed
    Roger_P, Mar 2024
    Apart from the experience of actually visiting the site and seeing at first hand where the atrocities took place there was very little to recommend this particular tour. We were due to be picked up at 9am for a 10.30 tour. 24 hours before it we were informed that this had been changed to 6.40 am pick up. Our tour guide left a lot to be desired. We were rushed around the first camp and not given any time to read any of the descriptions or take anything in. She was almost 20 mins late arriving at the second camp leaving us standing in freezing cold weather. Then she again hustled us round before ending the tour. It felt like we were on a conveyor belt The driver on the return journey was in a great hurry to get us back and while driving at speed he was constantly fiddling with his phone and taking drinks from a soft drinks bottle
    Auschwitz and Birkenau
    Kelly_S, Mar 2024
    Visiting the original Auschwitz that was a transformed Polish military base and learning about and visiting Birkenau.
    Excellent service from...
    Kerri_D, Mar 2024
    Excellent service from the start. Driver amazing so lovely couldn’t have done enough for you. Lunch superb I was so surprised at that you got. Humbling experience 🥲
    Experience!
    Nia_D, Feb 2024
    It's a must. Experience I will never forget. Transport ....5*. Very thoughtful offered to take us to airport even!! Lunch very nice.
    Great tour but no lunch is provided.
    Oliver_H, Jan 2024
    Great tour, very informative. The place is well kept. The tour pace was really good with time to see everything. My only complaint is no lunch!! Our tour included lunch but nothing was provided.
    Very well organised
    John_W, Jan 2024
    Tour guide and driver were very good and friendly. Also Sabina was very knowledgeable on the camps. Thanks
    Brilliant trip with Sebastian
    Chloe_C, Jan 2024
    We would highly recommend Sebastian he was an incredible driver and guide for the trip to Auschwitz and birkenau
    ...

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