We are sorry Kaitlyn Carlson is dissatisfied with her ride. For staters this tour is an economically affordable tour which costs less than a bike rental on Maui and includes the shuttle to the starting point on Haleakala. Secondly, we provide water to ALL of our customers throughout the tours. Hydration is very important. Thirdly, bikes are maintained daily, we employ a full time bicycle mechanic and the bikes are designed for the downhill ride. Kaitlyn Carlson was NOT left at a bus stop for 45 minutes, again the tour is Self Guided which means it is at your own pace. Directions were given to all the riders, including her three brothers in her party, who did not have any problems with directions and finished the ride on their own. Kaitlyn Carlson chose to stop at a point along the route, which was close to the ending point. The driver informed her of the option to finish the ride if she wanted to it was a short distance from where she was to the end. She chose to stop where she did. In turn the driver picked her up as soon as she requested, it was a short 10 minute wait. She chose to stop where she did. Perhaps she should have either gone on a shorter ride or a guided tour.
We wish Kaitlyn Carlson the best.