Paris

Eiffel Tower 2 Floor Access With Guide

Paris, France

Eiffel Tower Skip The Line 2 Floor Access With Elevator

10 minutes to 2 hours
Offered in: English

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Overview

What's Included

Access to the 2nd floor of the Eiffel Tower by elevator
Intro commentary by an English-speaking guide
Unlimited time inside the Eiffel Tower
Panoramics views of Paris

Private transportation
Hotel pickup and drop-off
Food and drinks
Gratuities

Meeting and Pickup

Departure Point

Eiffel Tower, 5 Avenue, 75007 Paris France

What To Expect

Eiffel Tower

Admission Ticket Included

Additional Info

Confirmation will be received within 48 hours of booking, subject to availability
Wheelchair accessible
Stroller accessible
Service animals allowed
Near public transportation

Infant seats available
Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Reviews

2.5

12 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 12 reviews

Don't book withvrhis group there was no guide.

Jennifer_T, Apr 2024

Do not book with this group. There was no guide and a 3rd party seller was impossible to reach with no instructions on how to get the tickets. The only instructions where to contact the guide 24 hours ahead of the tour - which we did through the app. No one got back to me and we almost missed our entry time. The lack of communication was horrible. Do yourself a favor and buy direct from the official Eiffel tower website.

So disappointed

Vincent_L, Apr 2024

I was in Paris, nine months ago and booked this tour and it was a completely different experience!! Although our guide was very nice, he did not have access to actually take us to the first or second floor of the Eiffel Tower. The tour was advertised as a guided tour of the Eiffel Tower with second-floor access. When we arrived, we met our guide Hustead us underneath the center of the tower, and gave us a brief history…. Then leading us to the elevator, and informing us that he didn’t have access to go with us. The whole purpose of booking, a guided tour was to provide my mom and aunt, with his much knowledge about the amazing city of Paris as possible. Nine months ago when I took this tour guide, took us to each level and gave us interesting history points about what we were seeing around us. Unfortunately, I feel that this tour was misrepresented and my mother and aunt paid the price for a guided tour and we wound up using Google to try and figure out the view and history on our own! Very disappointed and don’t recommend this tour!

Response from Host, Apr 2024

We deeply apologize for the disappointment you experienced during your recent tour of the Eiffel Tower. Your feedback is invaluable to us as we strive to provide the best possible experiences for our guests. It's disheartening to hear that the tour did not meet your expectations, especially considering your previous positive experience. We understand the importance of knowledgeable guidance, particularly when exploring iconic landmarks like the Eiffel Tower. Rest assured, we take your concerns seriously and will review our advertising and operational procedures to ensure clarity and accuracy moving forward. Your feedback serves as a reminder of the high standards we aim to uphold. We sincerely appreciate your patronage and hope to have the opportunity to regain your trust in the future. If there's anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to us directly. Thank you for taking the time to share your thoughts with us.

Guide excellent,, my thoughts were off

Lynne_A, Apr 2024

Sibi was an excellent guide and we enjoyed speaking with him. He reached out to us, met us easily, and got us through the process easily. I rate it 3 stars because I thought this included Sibi coming with us to the 2nd floor with some more commentary. But overall a good experience!

Response from Host, Apr 2024

Thank you for taking the time to share your feedback with us. We're glad to hear that you found Sibi to be an excellent guide and that you enjoyed your interaction with him. We apologize for any misunderstanding regarding the extent of the tour, and we appreciate your understanding. Your satisfaction is important to us, and we'll use your comments to improve our communication and clarify our offerings in the future. We're grateful for your support and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing us!

Scam

Angelia_W, Apr 2024

Not worth the price you are paying for someone to stand in line with you, to use your money to buy a ticket. Our guide card was declined twice before she tried another card to pay for tickets. I already paid for. Best tip plan ahead and purchase your tickets in advance directly. You do not need a guide. While we where in line another family joined us in line and had the same concerns after waiting 2 hours in a line making sure the guide didn’t walk off with our money.

Response from Host, Apr 2024

We understand your frustration, and it's important to clarify that our tour does not advertise as a "skip the line" service. We sincerely apologize for the inconvenience you experienced during your tour. It's disappointing to hear that the service did not meet your expectations. We understand your frustration with the guide's inability to efficiently handle the ticket purchase process, especially after experiencing payment issues. We strive to provide our customers with a seamless experience, and it's clear that we fell short in this instance. Your feedback is invaluable to us, and we will address these issues internally to prevent similar occurrences in the future. We acknowledge your suggestion to purchase tickets in advance directly, and we encourage all future customers to plan ahead to avoid any unnecessary delays or complications. Additionally, we want to assure you that our service is not intended to simply skip the line but to enhance your overall experience. Once again, we apologize for the inconvenience and appreciate your feedback. We hope for the opportunity to regain your trust in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly.

This is NOT a guided tour

Kalyan_S, Mar 2024

Guide just stands with you in the line and buys tickets for you. Guide explained very basic stuff whi h you can Google for 5 mins. Guide does not come with you to the Eiffel tower ..just sees you off at the entrance

Response from Host, Apr 2024

We understand your frustration, and it's important to clarify that our tour does not advertise as a "skip the line" service. Thank you for sharing your experience with us. We sincerely apologize if our service did not meet your expectations. We understand your disappointment with the level of guidance provided during the tour and the fact that the guide did not accompany you to the Eiffel Tower. Your feedback is valuable to us, and we will use it to improve our services and better communicate the scope of our offerings to future customers. We appreciate your honesty and hope to have the opportunity to provide you with a more fulfilling experience in the future. If you have any further concerns or feedback, please feel free to reach out to us directly. Thank you for choosing our tour.

Eiffel tour disaster

Evangelos_K, Mar 2024

I booked via Viator the guided Eiffel tour and we met with the guide to enter the Eiffel tour. Actually by that time we were joined to another group of fifteen people and we all had the same guide for the Eiffel tour. Though we have booked the tickets in advance we waited in the queue for approx 45 min until we have our tickets and being able to enter the Eiffel. (I really don’t know what is the reason to prepay all these if you need to stand in the queue for so long time). At the end before we enter the lift guide informed us that he will not join us and then all 17 people were looking each other wondering what has happened and then what we paid for. Bottom line I asked for my refund for something that I bought and never received (still waiting for feedbakc) and that was enough to spoil the experience…. I don’t care if the problem is on the operator they work with but at the end is not my problem..they should better evaluate their partners.. At the end is Viator who received my money and not the tour operator

Response from Host, Apr 2024

We understand your frustration, and it's important to clarify that our tour does not advertise as a "skip the line" service. We're deeply sorry to hear about your disappointing experience with the guided Eiffel Tower tour booked through Viator. It's disheartening to learn that you encountered challenges despite pre-booking your tickets and that the tour did not meet your expectations. We understand your frustration with the lengthy queue despite prepayment and the unexpected change in the tour guide's plan to accompany you to the top of the Eiffel Tower. We apologize for any confusion or inconvenience caused by this situation. Your feedback regarding the need for better evaluation of our partners is well noted, and we will certainly take steps to address this internally to prevent similar occurrences in the future. We truly value your patronage, and we are committed to ensuring that our customers have positive and fulfilling experiences. Regarding your refund request, we assure you that we are actively working on resolving the issue and will provide you with feedback as soon as possible. We appreciate your patience and understanding in this matter. Once again, we apologize for any disappointment or inconvenience you experienced, and we sincerely hope for the opportunity to regain your trust in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

Friendly, helpful Eiffel Tower access

Kelly_O, Mar 2024

Sibi was so helpful in getting Eiffel Tower access tickets. He was super friendly and very knowledgeable about the area and the tower. Very easy way to get through the long line!

Response from Host, Apr 2024

Thank you very much for your kind words and positive feedback! We're delighted to hear that Sibi was able to assist you with obtaining Eiffel Tower access tickets and that you found his service helpful, friendly, and knowledgeable. It's our goal to make your experience as seamless and enjoyable as possible, especially when faced with long lines. We truly appreciate your recognition of Sibi's efforts and expertise. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your Eiffel Tower visit!

So Worth It!

Denise_M, Feb 2024

We went at night so saw the city and the Tower lit up - so stunning and breathtaking. All I did was say wow and a-mazing!

Response from Host, Mar 2024

Hello Traveler , Thank you for sharing your incredible experience! We're thrilled to hear that you had a stunning and breathtaking night at the Eiffel Tower, with the city and the tower beautifully lit up. "Wow" and "amazing" are the perfect words to capture such a magical moment. We're honored to have been a part of creating these memories for you. If your travels bring you back to Paris, we'd love to welcome you for another awe-inspiring visit! Best regards, Subhash

Worth going to at night.

Hilary_B, Feb 2024

My sisters and I went to the tower at 7:30 night and in January. The crowds were very manageable. The view is beautiful and you can see many buildings that we didn't get to visit or see the short time we were in Paris. Definitely worth seeing.

Response from Host, Mar 2024

Hello Traveler , Thank you so much for sharing your positive experience! We're delighted to hear that you and your sisters enjoyed the Eiffel Tower visit, especially during the evening with manageable crowds. It's wonderful that you could appreciate the beautiful view, discovering various buildings that added to your Paris experience. We're thrilled to have been a part of your memorable time in the city, and we truly appreciate your recommendation. We hope to welcome you back for more amazing experiences in the future! Best regards, Subhash

Service ordinaire

Jose_L, Apr 2024

Nous avons pu monter dans la tour mais le guide nous a compliqué les choses et nous avons eu de la difficulté à obtenir les billets. Aucun service en français... Il faudrait préciser la procédure afin que ce soit plus clair pour les guides et les clients.

Response from Host, Apr 2024

We apologize for the difficulties you encountered during your ascent of the tower and the lack of French service. Your feedback is valuable in helping us improve our procedures and clarify them for both guides and clients. We understand the importance of providing clear instructions and services tailored to our French-speaking guests. We will take steps to enhance communication and coordination between our guides and teams to ensure a smoother and more enjoyable experience for all our visitors. Thank you for bringing your concerns to our attention, and we commit to taking the necessary steps to improve our services accordingly. If you have any further feedback or if we can assist you further, please don't hesitate to contact us directly. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to offer you a more satisfactory experience in the future. Thank you for your understanding.

Déplorable honteux voleur

Pascale_m, Mar 2024

Guide anglais qui ne parle pas français Qui me prend mes places à la tour eiffel pour 27e et s en va Ne fait pas l effort de monter aux étages avec nous et n essaie pas de nous traduire sur un logiciel par écrit J avais payé 82e pour moi et mon ado et en plus du guide je devais avoir des audio guides en français J apprends lors d autres visites que l audio guide n existe pas à la tour eiffel Déplorable honteux .... Avant de réserver cette prestation j avais appeler vos services 3 fois Qu est ce qui justifie la différence de 82 à 27e? Je demande à être remboursé intégralement de cette prestation non assurée par vous et votre prestataire Si vous êtes français, site à fuir !

Response from Host, Apr 2024

Nous sommes sincèrement désolés pour votre expérience décevante. Il est inacceptable que notre guide n'ait pas été en mesure de communiquer efficacement avec vous et de fournir le niveau de service attendu. Nous comprenons votre frustration concernant le manque d'effort pour faciliter la traduction et accompagner votre montée à la tour Eiffel. Nous vous présentons nos excuses pour toute confusion concernant les frais de la prestation. Nous sommes en train d'enquêter sur cet incident pour comprendre ce qui s'est passé et pour prendre les mesures nécessaires afin d'éviter que cela ne se reproduise à l'avenir. Nous comprenons parfaitement votre demande de remboursement intégral et nous sommes déterminés à rectifier cette situation de manière satisfaisante pour vous. Veuillez nous contacter directement pour que nous puissions traiter votre demande de remboursement dès que possible. Encore une fois, nous vous présentons nos excuses les plus sincères pour cette expérience insatisfaisante. Nous prenons vos commentaires très au sérieux et nous sommes déterminés à améliorer nos services pour éviter de telles situations à l'avenir. Merci de nous avoir fait part de vos préoccupations.