Dear,
thank you for taking the time to share your feedback with us. We truly regret that your experience did not went well.
Our aim is to make the arrival and check-in process as clear and seamless as possible for all our guests. We've noted that you encountered difficulties locating the meeting point at Riva degli Schiavoni despite the additional directions provided.
In such instances, we strongly encourage the use of the emergency contact number found on the voucher. Our team is always ready to assist in guiding you to the meeting point promptly.
We also kindly ask our guests to arrive at the meeting location 30 minutes early. This buffer time is crucial for addressing any last-minute inquiries and ensuring a smooth check-in process for everyone involved.
We fully appreciate the frustration that can arise from missing a departure. Please understand that our tours operate on a very strict schedule, a necessity to ensure that all our guests enjoy a punctual and seamless experience. This schedule means that, unfortunately, our ability to accommodate late arrivals once the tour has commenced is extremely limited.
Regarding refunds, we want to be as transparent as possible about our policies, which are outlined on our vouchers.
We will take your comments into consideration to enhance our service and ensure a more positive experience for all our guests in the future.