up to 24 hours before the experience starts (local time)
Please meet Massimo at Caffe Vergnano 1882 located at Rialto San Polo, 129, 30125 Venezia VE. It is a cafe close to the Rialto bridge and is really easy to find. Massimo will be waiting for you outside the cafe. Here is a Google maps link to the location: https://goo.gl/maps/1sjfLrU1fUE2
You can cancel up to 24 hours in advance of the experience for a full refund.