up to 24 hours before the experience starts (local time)
09:30 AM
Can't Find Your Hotel on Our List? No problem at all! If your cozy retreat isn't listed, it just means we have a special rendezvous point for you. Please share with us the name of your hotel. Soon after, a friendly face from our team will get in touch to chat about your pick-up location and time. We're all about making things smooth and hassle-free for you! Your Journey Begins in the Morning: For Our Early Birds in Cancun and Playa del Carmen: We'll be there to scoop you up between 8:00 and 8:30 AM. It’s the perfect start to catch the morning glow! For Our Tulum Trekkers: Your adventure kicks off a tad earlier, with our pick-up window set between 7:00 and 8:00 AM. Together, we’ll hit the road to make sure we’re at the park by 9:30 AM, ready to dive into the day’s fun! Tailored Pick-Up Times Just for You: Depending on where you're staying, pick-up times might shift slightly. But don't worry, we've got you covered! Our team will reach out with a friendly message—be it via email or text—to confirm your precise pick-up time. Tulum Travelers, we've got a special meet-up spot just for you: the handy Super Aki Tulum Supermarket in the heart of downtown. Remember to factor in a bit of travel time for your pick-ups and drop-offs. We're here to ensure your journey to adventure is as seamless and enjoyable as can be!
You can cancel up to 24 hours in advance of the experience for a full refund.