Im not really sure if you are talking about our activity, but this are the times that we have on the park.
Atvs is 40 minutes and our customers drive inside the jungle ( there is barely a straight line, there are so many ups and downs that our clients always get off the motorcycles very happy with the experience ).
We have 5 ziplines y 1 suspension bridge. they time there is about from 35 to 40 minutes.
Horse back riding is 30 minutes. and our horses are not hungry They are very well fed .and since the ride is inside the jungle sometimes They are distracted when they see the leaves of the plants they like to eat. But they are not eating because they are hungry, that I can assure you, apart from the fact that I have ridden horses in the park and I know how they behave.
We dont give tacos... we give chicken fajitas, rice, black beans, salsa and tortillas and natural flavor water.
Natural water is there to hydrate our customers and is available in the park throughout your stay there, and has no additional cost.
And about the phones, and Im not sure which company you were, in ours we dont allow the phones because:
In any case, ATVs you have to have both hands on the steering of the motorcycle because motorcycles are heavy and for your safety you are asked to use both hands on the steering (just like when you drive a car) when driving ATVs. You cannot be with a cell phone in one hand and driving the motorcycle with the other hand alone because any carelessness can cause an accident and then guess whose fault it is?... yours... but they always blame the tour guide or the park itself.so all our customers are asked to DRIVE WITH BOTH HANDS AND THE USE OF CELL PHONES IS NOT ALLOWED IN THE ACTIVITIES.
The same thing happens with zip lines, if your cell phone fall in the middle of the jungle from a height that apparently was not enough for you, your cell phone falls and hits a rock or falls into water... the cell phone also breaks and guess again Who is to blame? Obvious you, but in the same way to avoid misunderstandings on the Zip Lines, the use of cell phones is not allowed because you have to hold the harness with both hands and you cannot have a cell phone with one hand that can slip and with the other grab hand the harnes.
The same situation happens with horses and not to mention with the cenote. The cenote is the most complicated since its depth is around 10 to 25 meters deep and from there we do not have divers to recover a cell phone, since is fresh sweet water (not salty like the ocean )the objects fall much faster to the bottom.
The fact of having photographer who can capture the moment of your activity does not imply that you or any customer are obliged to buy the photos, whoever wants to buy them can do so, the photos are professionally done. But if you don't want them, that's fine, you have no obligation to do so.
In the end you can use your phone to take photos throughout the park, but because you are no longer doing the activity and you certainly won't be endangering your life with the use of just one hand.
I really hope you can do our activity at our park, because as far as you kind review it looks like you did not booked us, and you are doing a wrong review from another company.
Take care and I really hope your seventh time be with us.Im really sure that you will enjoy it.
Thanks!