This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Reviews

3.0

4 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-3 of 4 reviews

Horror in cancun

Jose_P, Aug 2023

The beverages were terrible the food was scant and each plate was for 2 although nicely presented the downstairs was disgusting the photographer was anoying wanting to take so many pictures and i thought for what it was the price was too high not worth it the staff was nice they ask for your id and voucher twice that was disturbing

Response from Host, Aug 2023

We are sorry about your bad experience, we hope to see you soon.

crappy customer don't book this

daniel_s, Apr 2022

We never recrived proper instructions regarding when to arrive for pick. The email stated 530 departure from dock, and we were supposed to be picked up from the hyatt. We arrived in the hotel lobby at 500pm and waited, but nobody showed. Apparently, the driver arrived at 430 waited for 10 min and then left. This was what was explained to me when i called the agent. Nobody called me, nor did they get the hotel i was staying at to contact me. We had a car rental and tried to coordinate driving to the departure point ourselves, but the agent NEVER called us back with the details. when we finally contacted him again, he said it was too late. He then said he would call back to see if a refund could be issued, but NEVER did. We contacted him YET AGAIN to follow up, only for him to say no refund. customer service is non existant. they had my # but decided to not call when they apparently arrived. no excursion tour simply leaves if a paying customer isn't present, ESPECIALLY WHEN THE PICK UP INSTRUCTIONS ARE'NT CLEAR.!!!!!!!!!!!an attempt to text or phone is made. if there is no answer, then fine, but THIS WAS NOT DONE

Response from Host, Apr 2022

Hello we are sorry about your bad experience, we sent you all the information and also your ticket, your pick up time was at 16:30hrs and the departure time was at 17:30hrs , we try to call you 4 times and your phone sent us direct to voicemail. We sent your transportation, they, the driver wait for around 10 minutes and you don’t show up, we have the evidence that we sent you the ticket, we have the record of the calls that we made and the time, and we have the text that we sent you with the information. All the information at the ticket it was very clear, when you call me the first time you told me that you are confused about the time at the ticket because you don’t know if it was at 16:30hrs or 17:30hrs your pick up , and when you call me the second time, now you told me that you never receive a ticket, so it is not congruent.

Tara & Jessie

Tara_B, Sep 2021

It was a wonderful experience, and the crew was wonderful and very energetic. Watching the sunset on the ocean was beautiful.

Response from Host, Sep 2021

Thanks for choosing us, an its good to know that you really had a good time, we hope to know about you next time, we have to many options for activities in Puerto Vallarta, Cabo and Cancun.

From $150.00

-You will not receive a refund if you cancel.

Luxury Sailboat at Sunset in Cancun

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From $150.00

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