up to 24 hours before the experience starts (local time)
For costumers staying in aparments or houses in Playa del Carmen or Cancun we have differents meeting point to pick you up. Custumers staying in Tulum City or Tulum Hotel zone will be pickup in Super Market Super Aki in Tulum city entrance at 05:15AM.
You can cancel up to 24 hours in advance of the experience for a full refund.