Cancun

Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya

Name: Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya
Brand: Cancun Travel Experience
SKU: 279586P4
Price: 53.10 USD
Rating: 4.5 (121 reviews)

Badge of ExcellenceCancun, Mexico

Ultimate Tulum Experience and Cenote at Dos Ojos with Lunch from Playa del Carmen

Special Offer

From $53.10

$59.00 Save $5.90

Select Date and Travelers

up to 24 hours before the experience starts (local time)

6 hours
Pickup offered
Mobile ticket
Offered in: English

Overview

Combine a guided tour of the Mayan ruins at Tulum with a visit to the Casa Tortuga Cenote with this excursion. You'll start at Tulum, where you'll learn all about ancient Mayan culture from a professional expert. You’ll then head to Casa Tortuga Cenote, where you'll get the chance to go for a swim or even rent snorkeling equipment.

A local guide will lead the way
Optional hotel transfers are available
Tulum admission fees are included
Get priority access to the archaeological site at Tulum

What's Included

Guided tour of Tulum Mayan Temples
Admission fees and priority access at Tulum archaeological site
Roundtrip transportation to and from your centrally located hotel (If selected)

Natural reserve fee 300 MXN & Tulum Local Tax 80 MXN
Optional lunch (300MXN) lifejacket and snorkel rental (200MXN)
Hotel pickup and drop-off if (Tulum Hotels)
Food and beverages not listed as inclusions
Gratuities

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point

Type to search

Pickup points

Select a pickup point

End point

This activity ends back at the meeting point.

Pickup details

You will confirm your exact departure time with the local tour operator.

What To Expect

Tulum Archaeological Site

2 hours • Admission Ticket Included

Cenote Puerta Maya

2 hours • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Infants must sit on laps
No heart problems or other serious medical conditions
Most travelers can participate
Children 2 and younger are complimentary when accompanied by a paying adult.
You must be able to walk at a leisurely pace for approximately 1.5miles (2km) and be able to climb and descend stairs.

An additional surcharge of 380 MXN for the Natural reserve fee for conservation efforts and Tulum Local Tax is payable on the day of your activity.
Please be ready and waiting in your hotel lobby or meeting point 15 minutes prior to your scheduled pick-up time.
Roundtrip transportation is available from most centrally located Cancun, Playa Mujeres, Costa Mujeres, Puerto Morelos Riviera Maya and Playa del Carmen Hotels. You will confirm your exact pickup time with the local tour operator.
If your hotel is outside coverage you will be asked to meet the tour at a nearby location.
Hotel pickup from Tulum hotels is not available. Passengers staying at Tulum Hotels must meet the tour at the designated meeting point.
You should bring swimwear, towel, a change of clothes, sunscreen, insect repellent and spending cash for incidentals.
This tour/activity will have a maximum of 52 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

Reviews

4.5

121 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 121 reviews

Bring water and umbrella

Vi_D, Apr 2024

The pick was on time and the overall tour was as describe. Here are a few issues that I had with the tour. 1.) The tour guide might have a deal with restaurant he takes you to because the food deal that he pitch does not taste good. In fact, it was the worst taco I had in MX. 2.) When we got to the temple site, the tour guide talked for about 45 minutes (on 1 ruin temple), and only left 30 minutes for self exploration. 3.) The tour guide does not offer any umbrellas and choose to stand the whole group under direct sun the whole time even though there is near back shade spots. There was no reason to make adults and children stand under the direct sun light. 4.) No water was offer on the tour.

Such a great and informative tour

JAMIE_D, Mar 2024

If you get Jerry as your tour guide consider yourself lucky. He is so knowledgeable, funny and actually cares about you as a group. The lunch is so good get it and I recommend the al pastor burrito and guac so good. Buy souvenirs near the tea restaurant they are so reasonably priced. The cenote is so amazing take some water shoes your feet will thank you. Honestly we learned so much about the Mayan culture on this tour. You will be out in the heat so wear sunscreen, hat, and take an eco friendly water bottle. If u forget your bottle buy the canned water just before you enter the temple you will need it.

Great day of sightseeing!

Sarah_S, Mar 2024

Layla was an excellent guide. The tour was long as we came from Cancun and the drive to Tulum is ~2hrs, just be prepared for a long day and you'll have a wonderful time!

Description misleading. Tour was great!!

Stacey_V, Feb 2024

The tour itself was great. Our tour guide, Mary, was fun, knowledgeable, patient and very accommodating. It’s the description on the tour that was misleading. The actual timeline is double the one mentioned. It said six hours and so we schedule dinner reservations. Luckily for us, Mary worked wonders to get us back so we can have dinner. Be aware, the tour is 12-13 hours.

Layla our guide was...

Dan_D, Feb 2024

Layla our guide was excellent and totally went out of her way to help my aging parents who weren't exactly up to the walking requirements. Be mindf the Tulum is probably about a mile total of walking. Not rigorous but not easy for an 85 year old.

Seeing Tulum the right way

Michael_K, Jan 2024

Absolutely great time even with the rain coming down our tour guide was the bomb , made sure we knew history and that we had a good time , the centers were legendary, highly recommended!!!!

Pick another Tulum tour...

Emily_M, Jan 2024

While this tour is advertised as a 6 hour tour it in fact took up 14 hours of my time start to finish. Why? Because of hours of hotel pick-ups. The company was supposed to pick me up at 6:50 AM (I was the first pick up). They ended up picking me up at 7:20 AM. What ensued was then two hours of picking people up at different hotels and resorts. From my hotel to Tulum it was about a 2 hour drive but the bus didn't get to Tulum until 11:30 AM! So the entire trip down there took 4 hours. As one person said, it's really a tour of Cancun's resorts. I noticed there were two resorts where we waited for 15 minutes for people to show up and they were no shows. I wonder if they gave up waiting since the tour was late to start. Another person we picked up in Tulum was given a pick-up time of 9:30 AM when in fact we picked her up at 11:30 AM. Again the pick-up times are sketchy at best. Tulum itself was nice and interesting. I really enjoyed the beach front area. Lunch was OK- nothing special. The Cenote was nice to cool off in; however, I was annoyed when I was told the bus was leaving at 4:45 PM when in fact that meant we were to be done swimming at 4:45 PM so my swimming time was cut short. Also, I didn't see where there were changing facilities. I ended up changing in the very small bathroom. All in all I would advise folks to pick another tour. I purposely picked this tour since I was attracted to the 6 hours but in reality it took far longer. Another tour I saw advertises 12 hours but they visit more spots (Coba and Playa del Carmen) so pick one of those. This trip was not worth it!

Great Experience, Fantastic Views!!

Jill_E, Jan 2024

The Mayan ruins. Jacqueline was very informative, answered our questions and gave excellent recommendations.

The Cenote was amazing....

Amy_C, Dec 2023

The Cenote was amazing. The Mayan ruins were ok to see. The tour guide was a wealth of knowledge but very hard to understand. He spoke English but very hard to comprehend what he was saying. Picking up people from their hotels in the morning took longer than we would have liked. The line was crazy at Tulum but we got there right before so we didn’t have to wait so long. People drive crazy in mexico so that was stressful.

Response from Host, Jan 2024

Dear Amy_C Thank you for reviewing our Tulum Day-Trip Experience, we appreciate your comments. We are glad to hear you found the Cenote amazing! it is truly one of the marvels of the Mayan Riviera. The Ruins are also a sight so see; while in most days access is pretty much instant, holidays are a big crowd magnet. We hope you enjoyed your guided visit! Our team of expert drivers has your safety as the top priority, they are sure to take you to your destination without a problem! Warm rergards, The Cancun Travel Experience Team

Great day out

Julie_C, Dec 2023

Great day out, Gerry our guide was excellent and knew his history. The ruins were very busy. Great views from the top. Cenote swimming was a welcome cool down afterwards.

Great tour for a small taste of excursions

Sandy_L, Dec 2023

Good trip. Tulum ruins area is small but on a sea cliff, very beautiful setting. Cenotes are cold but beautiful. Maybe bring a snorkel mask to enjoy more. Rent the life jackets. Tour bus picked us up on time, 7:50am. Made it back to Cancun for dinner. Just know that if your pickup is in Cancun, you will be back around 6pm despite it being a half day tour. Cancun is very far from all the excursion locations with the exception of Isla Mujeres. So if you’re planning on many tours and excursions, maybe consider a Playa de Carmen or Riviera Maya hotel. Came for a friend’s wedding so had no choice in hotel location.

Response from Host, Dec 2023

Thank you for reviewing our Tulum Day-Trip, we appreciate your feedback! Both the Mayan Ruins and the Cenote are some of the most beautiful locations in the Riviera Maya, the sight of the Carribbean Sea are one of a kind and the cenote's pristine Waters are perfect for snorkeling. Our transportation team along with the guides work to make sure your pickup is always on time! Hasta pronto. The Cancun Travel Experience Team

Great tour , recommend!

Jose_G, Dec 2023

Great tour , changed last minute to the Cobá ruins but it was still great overall the Guide Jerry was great . Pickup was on time and everything was smooth and legit .

Response from Host, Dec 2023

Dear Jose_G, Thank you for your review of our "Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya." We appreciate your positive feedback and are delighted to hear that you had a great tour, even with the last-minute change to the Cobá ruins. It's wonderful to know that our guide, Jerry, contributed to the overall positive experience. Ensuring an on-time pickup and a smooth, legitimate experience is our priority, and we're pleased to have met your expectations. Your satisfaction is important to us, and we hope to have the opportunity to provide you with another exceptional tour in the future. The Cancun Travel Experience Team

A blast!

Ashley_S, Nov 2023

Jerry the tour guide was amazing! Learned a lot and felt safe the whole time! He made it memorable and I’m so glad he we did it!

Response from Host, Nov 2023

Dear Ashley_S, Thank you for your review on our Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya. We are delighted to hear that Jerry, our tour guide, made your experience memorable and that you felt safe throughout the journey. Providing informative and enjoyable tours is our priority, and we're thrilled to know that Jerry contributed to your overall satisfaction. We appreciate your feedback and look forward to the opportunity to serve you again on future adventures. We hope to see you soon! The Cancun Travel Experience Team

Great excursion from Playa Del Carmen.

Stephen_F, Nov 2023

Great driver and guide who was very knowledgable of Mayan culture. All went smoothly. Pick up and drop off made things very simple.

Response from Host, Nov 2023

Dear Stephen_F Thank you for reviewing us! We appreciate your kind feedback. Our guides and drivers are truly great, they are masters of their craft filled with knowledge and expertise that work together to deliver a smooth experience. Hasta Pronto! The Cancun Travel Experience Team

A good day out

Keith_B, Oct 2023

Very well organised tour, our Guide Edwin was very knowledgeable and funny, taking good care of us. The driver Louis very steady. Tulum was well worth seeing and the Cenote great fun snorkeling, all in all a good day out, and good value

Response from Host, Nov 2023

Dear Keith_B, Thank you for taking the time to review our Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya. Edwin is very passionate of our mayan culture and history and enjoys sharing it with our visitors. We are happy to hear you had a fun and safe time with him an Louis as your driver. Definitely a complete experience for our visitors. Hasta la próxima! The Cancun Travel Experience Team

Great tour with Jerry and Jaime!

Violeta_R, Oct 2023

The tour was well organised and in time. We enjoyed this tour thank to Jerry! Absolutely recommended!

Response from Host, Oct 2023

Dear Violeta_R, We appreciate your review on our Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya. We aim to provide a timely and organized tour and we are glad to hear Jerry delivered this experience to you and your party. See you next time! The Cancun Travel Experience Team

Amazing time!

AnneMarie_H, Oct 2023

Jacqueline and Jose were absolutely amazing!! Very informative! We had the best time ever! Tequila tasting was so much fun!

Response from Host, Oct 2023

Dear AnneMarie_H, Thank you for reviewing our Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya. Having fun while learning a bit of our culture and typical drinks is something we enjoy our customers do and Jacqueline and Jose are always eager to provide this to our visitors. We are glad you had a great time. Hasta la próxima! The Cancun Travel Experience Team

Is a no, no.

Ricardo_B, Oct 2023

1st Since these trips are not provided by Viator and is a third party there is a lost in communication; Viator told us to wait for the tour guide outside the hotel premises at the guard check as their company is not allowed to pick in the lobby. We had to walk all the way to the guard check to know that somehow the tour company managed to persuade the guard and pass to the hotel lobby. Not only we had to walk unnecessarily but we almost lost the tour as the guide was in the lobby and we where waiting at the main hotel entrance. 2nd Timing is terrible the trip is sold for a max of 6-8 hrs we lost the entire day (got picked at 830 and drop at 730pm almost 12hrs) that said don’t count on doing anything else at your hotel or elsewhere. These guides extend the trip by making stops at places where they have an agreement and sponsor so to earn extra money in between which extends even more the time on things we didn’t planned. 3rd Be aware Viator sell these at a price to catch you and the tour company charge extra for some sort of fee for the site which was another $50 and obviously not expected. Would not recommend. Gd luck.

Response from Host, Oct 2023

Dear Ricardo_B, Thank you for your review on our Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya. Upon reviewing, we have noticed your pickup time was scheduled at 08:30 Hrs at the security main entrance, where the tour guide picked you up at 08:32 Hrs, since due to the policies of the hotel, we are not able to access to the lobby of the resort as confirmed one day before with the details of the tour including the natural conservation efforts fee listed at the exclusions of the product. Unfortunately the day of your tour there was a major accident in Playa del Carmen which caused the tour to be delayed on the arrival and return time to the Mayan temples, even though traffic is some times unpredictable we do apologize for this delay on the return time, however it is always our goal for you to enjoy the whole time at each location. Nevertheless we hope you had enjoyed your stay at our beautiful destination and hope to see you next time. The Cancun Travel Experience Team.

Fun

Tony_L, Sep 2023

Layla was very knowledgeable and made sure everyone was comfortable. She made sure everyone stayed hydrated

Response from Host, Oct 2023

Dear Tony_L, Thank you for reviewing our Ultimate Tulum Experience Mayan Ruins & Cenote Swim from Riviera Maya. Layla is very knowledgeable of Mayan culture and enjoys sharing it with every visitor and making sure they are comfortable during the whole experience. We are glad you enjoyed your tour with her. See you soon! The Cancun Travel Experience Team

Excellent tour

Allan_L, Sep 2023

The tour guide is knowledgeable. It’s easy to communicate with the tour company. I got my responses for all the issues and questions I had quickly. I needed to change my pickup location in the last minute. It all went well.

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